Bear in mind, these apply when links don't work - ALL the time.
If most work, it could be "normal" as I mentioned in the previous
posts.
------------------------------------------------------------------
Easy one:
IE->Tools->Internet Options->Programs Tab.
Click Reset web settings button.
------------------------------------------------------------------
Temporarily disable anti-virus/firewall/popup blockers and toolbars.
Including Yahoo! Companion, if you have that. Also Ad Watch from
Ad Aware. If that solves the problem, isolate which program is
causing it and change settings within that program. Never use an
email scanning anti-virus. Here are more details:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm
------------------------------------------------------------------
For Windows version (Win 98/ME/2000/XP) - Download iefix.
Only applies for IE6 and earlier. If he has IE7, it won't work:
It is a general purpose repair utility for Internet Explorer which repairs
Internet Explorer by registering it's core DLL files. Additionally if it
detects Windows 2000/XP as the Operating System, it runs SFC to
restore missing or corrupt Windows system files. Read about it here
before using:
http://windowsxp.mvps.org/IEFIX.htm
------------------------------------------------------------------
If he
cannot use IEfix, this site has some step-by-step directions to
do things manually.
http://email.about.com/od/outlooktips/qt/et_fix_links.htm
Add these .DLLs to the list they give:
regsvr32 Shell32.dll
regsvr32 Actxprxy.dll
regsvr32 Oleaut32.dll
You should receive the "DllRegisterServer in ("filename.dll") succeeded"
message. If it says something like, LoadLibrary("filename.dll") failed,
it isn't a problem.
------------------------------------------------------------------
As a last resort:
Start->Settings-> Folder Options->File types Tab
You can also get to Folder Options through
Windows Explorer Tools.
Locate each of the 4 file types listed below. Click Edit and click the
Set Default button.
Verify that each command line is correct:
URL:File Transfer Protocol "C:\Program Files\Internet Explorer\iexplore.exe"
URL:Gopher Protocol "C:\Program Files\Internet Explorer\iexplore.exe" -nohome
URL:HyperText Transfer Protocol "C:\Program Files\Internet Explorer\iexplore.exe" -nohome
URL:HyperText Transfer Protocol with Privacy "C:\Program Files\Internet Explorer\iexplore.exe" -nohome
If you made corrections to File Types, check to see if there is any difference.
If you still have the problem - also in those File Types,
Use DDE may be
checked. Try Unchecking it to see if that makes your links work.