In Progress Someone help me. Nasty virus -_-

Should I attempt to wipe my computer with DBAN

  • Yes

    Votes: 0 0.0%
  • No try to remove the malware

    Votes: 0 0.0%

  • Total voters
  • Poll closed .
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Thread Starter
Jan 14, 2016
This is going to be a long story.

So I have avast internet security installed and that can't do much considering I paid $80 for it. In task manager i got about 7 or 10 "svchost" running and i try to end the process but it keeps on coming back I have had it on there for awhile now and my passwords have been stolen but luckily my internet banking and BTC wallet are super secure (2 factor security). So I turn on my computer this morning and i open up chrome and this is what i get

"Error The requested URL could not be retrieved while trying to retrieve the URL:
(Bullet Point) Access Denied
Access control configuration prevents your request from being allowed at this time. Please contact your service provider if you feel this is incorrect
Your cache administrator is root (when i click root it opens up my email client with no email there)
Generated Fri, 15 Jan 2016 04:21:44 GMT by kmjproxy.indonesiapower.corp (squid/2.6.STABLE21)"

Straight I seen that I knew instantly it was some kind of malware so I open up avast and do a full system scan and it found nothing (because the file is crypted -_-) so I scan for network threats oh and look your ethernet adapter has been tampered with your passwords and sensitive info is at risk GREAT! and there is the dns server so I kindly remove it from Internet protocal verison 4. I have also tried wiping my drive but no luck the malware is obviously blocking it. And also before this happened i noticed last night that I couldnt install anything (Skype and firefox) it just keeped on saying unable to connect to installer.

Does anyone know how to fix this anyone please help me fix this I have like $5 in my PayPal account and I'm willing to give you that if someone can help me remove this ****.

Email: [email protected]
Skype: fungoustoeyt (I can access skype on my mac)



Malware Specialist
Oct 5, 2014
Hi CheesyMeatballs,

Welcome to Tech Support Guy. My name is dbreeze and I'll be helping you with this problem. Before I get into the removal of malware / correction of your problem, I need you to be aware of the following:
  • Please read all of my response through at least once before attempting to follow the procedures described.I would recommend printing them out, if you can, as you can check off each step as you complete it. Also, as some of the cleaning may be done in Safe Mode and there will be no internet connection then, you will find that having the steps printed for reference speeds the cleaning process along. If there's anything you don't understand or isn't totally clear to you, please come back to me for clarification before you start those steps.
  • All of the assistants and staff at Tech Support Guy are here on a volunteer basis; please respect our time given to the cause of helping others.If you are going to be away for more than 4 days, please let me know here. (I will do the same for you.) We do realize that 'life happens' and situations arise unexpectedly; we just ask that you keep us up to date.
  • Malware removal is a complex, multiple step process; please stay with me on this thread (don't start another thread) until I declare that your logs are clean and you are good to go. The absence of apparent issues does not mean your system is clean; I will tell you when everything looks good for you to go and help you remove the tools we have used.
  • If any of the security programs on your system should give any warnings about the software tools I ask you to download and use, please do not be alarmed.All of the tools I will have you use are safe to use (as instructed) and malware free.
  • While we strive to disrupt your system as little as possible, things happen.If you can, it would be best to back up your personal files now (if you do not already have a backup). You can store these on a CD/DVD, USB drive or stick, anywhere but on your same system. This will save you from possible anguish later if something unforeseen happens.
  • Please do not run any other tools or scanners than what I ask you to.Some of the openly available software made for malware removal can make changes to your system that interfere with the cleaning of the malware, or even destroy your system. I will use only what the situation calls for and direct you in the proper use of that software.
  • Please do not attach any log files to your replies unless I specifically ask you.Instead please copy and paste so as to include the log in your reply. You can do this in separate posts if it's easier for you.

    - Save ALL Tools to your Desktop-
    All the tools that I will have you download should be placed on the desktop unless otherwise stated. If you are familiar with how to save files to the desktop then you can skip this step.

    Since you are continuing with this step then I assume you are unfamiliar with saving files to your desktop. As a result it's easiest if you configure your browser(s) to download any tools to the desktop by default. Please use the appropriate instructions below depending on the browser you are using.
    Google Chrome - Click the "Customize and control Google Chrome" button in the upper right-corner of the browser.
    Choose Settings. at the bottom of the screen click the
    "Show advanced settings..." link. Scroll down to find the Downloads section and click the Change... button. Select your desktop and click OK.
    Mozilla Firefox - Click the "Open Menu" button in the upper right-corner of the browser.
    Choose Options. In the downloads section, click the Browse button, click on the Desktop folder
    and the click the "Select Folder" button. Click OK to get out of the Options menu.
    Internet Explorer - Click the Tools menu in the upper right-corner of the browser.
    Select View downloads. Select the Options link in the lower left of the window. Click Browse and
    select the Desktop and then choose the Select Folder button. Click OK to get out of the download options screen and then click Close to get out of the View Downloads screen.
    NOTE: IE8 Does not support changing download locations in this manner. You will need to download the tool(s) to the default folder, usually Downloads, then copy them to the desktop.
Let's get started....

Whew!!! That being said, you may need to look at these threads at Avast! forum; it seems you are not alone with this Network Scan error.

If you still feel you need our help here, please run the following scans and post the logs here:

Tech Support Guy asks that you supply the scan from this post; the TSG SysInfo utility is available here ----> Everyone MUST read this BEFORE posting for help in this forum.

Please download Farbar Recovery Scan Tool 32bit and save it to your Desktop.

Please download Farbar Recovery Scan Tool 64bit and save it to your Desktop.

Only one of these files will run on your system; that is the correct one to keep.
  • Right click the FRST file on your desktop and select "Run as Administrator..." (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
  • If an update is available, the program will inform you and download the update. Allow it do this please.
  • Once the tool shows "The tool is ready to use." message, please press the Scan button.
  • It will produce a log called FRST.txt in the same directory the tool is run from.
  • Please copy and paste log back here.
  • The first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the FRST.txt into your reply.
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