# Something running in background?

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#### tranch

Could someone look at this HiJackThis log and possibly tell me if something is running in the background, or if there's something that comes on, on it's' own? It's not the Carbonite or the AVG, I've checked both when having the problem and neither of them are running. For some reason, while browsing the Internet or ckecking/sending email, it seems like something turns on, slows the machine down, the fan comes on and dosen''t shut off, and I'll have to either wait a long time to do anything or shut the laptop down and either reboot or restart whatever I'm working on.

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 10:57:25 AM, on 2/10/2013
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\PROGRA~1\AVG\AVG2012\avgrsx.exe
C:\Program Files\AVG\AVG2012\avgcsrvx.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\ANIWConnService.exe
C:\Program Files\AVG\AVG2012\avgwdsvc.exe
C:\Program Files\Carbonite\Carbonite Backup\carboniteservice.exe
C:\Program Files\AVG\AVG2012\avgnsx.exe
C:\Program Files\AVG\AVG2012\avgemcx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Java\jre7\bin\jqs.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\AVG Secure Search\vToolbarUpdater\14.0.1\ToolbarUpdater.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\WINDOWS\system32\SearchIndexer.exe
C:\Program Files\AVG\AVG2012\avgidsagent.exe
C:\Program Files\AVG\AVG2012\avgtray.exe
C:\Program Files\AVG Secure Search\vprot.exe
C:\Program Files\Carbonite\Carbonite Backup\CarboniteUI.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\MSN Toolbar\Platform\4.0.0357.1\mswinext.exe
C:\Program Files\ANI\ANIWZCS2 Service\WZCSLDR2.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files\Creative Home\Hallmark Card Studio 2009 Deluxe\Planner\PLNRnote.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqbam08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgpc01.exe
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe
C:\WINDOWS\system32\SearchProtocolHost.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://news.google.com/nwshp?hl=en&tab=wn
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG2012\avgssie.dll
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre7\bin\ssv.dll
O2 - BHO: AOL Toolbar Launcher - {7C554162-8CB7-45A4-B8F4-8EA1C75885F9} - C:\Program Files\AOL\AOL Toolbar 5.0\aoltb.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: AVG Security Toolbar - {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files\AVG Secure Search\13.2.0.5\AVG Secure Search_toolbar.dll
O2 - BHO: MSN Toolbar BHO - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files\MSN Toolbar\Platform\4.0.0357.1\npwinext.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll
O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: AOL Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} - C:\Program Files\AOL\AOL Toolbar 5.0\aoltb.dll
O3 - Toolbar: AVG Security Toolbar - {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files\AVG Secure Search\13.2.0.5\AVG Secure Search_toolbar.dll
O3 - Toolbar: MSN Toolbar - {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files\MSN Toolbar\Platform\4.0.0357.1\npwinext.dll
O4 - HKLM\..\Run: [AVG_TRAY] "C:\Program Files\AVG\AVG2012\avgtray.exe"
O4 - HKLM\..\Run: [vProt] "C:\Program Files\AVG Secure Search\vprot.exe"
O4 - HKLM\..\Run: [Carbonite Backup] C:\Program Files\Carbonite\Carbonite Backup\CarboniteUI.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [MSN Toolbar] "C:\Program Files\MSN Toolbar\Platform\4.0.0357.1\mswinext.exe"
O4 - HKLM\..\Run: [Microsoft Default Manager] "C:\Program Files\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume
O4 - HKLM\..\Run: [ANIWZCS2Service] C:\Program Files\ANI\ANIWZCS2 Service\WZCSLDR2.exe
O4 - HKLM\..\Run: [WZCSLDR2] C:\Program Files\D-Link\DWA-140 revB\WZCSLDR2.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Event Planner Reminder 2009.lnk = ?
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Windows Search.lnk = C:\Program Files\Windows Desktop Search\WindowsSearch.exe
O9 - Extra button: AOL Toolbar - {3369AF0D-62E9-4bda-8103-B4C75499B578} - C:\Program Files\AOL\AOL Toolbar 5.0\aoltb.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Show or hide HP Smart Web Printing - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: MasterCook Web Import Bar - {E6EF5071-7647-4E85-9785-87B6CF5CB561} - C:\WINDOWS\system32\shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {01012101-5E80-11D8-9E86-0007E96C65AE} (SupportSoft Script Runner Class) - http://www.comcastsupport.com/sdcxuser/asp/tgctlsr.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {3107C2A8-9F0B-4404-A58B-21BD85268FBC} (PogoWebLauncher Control) - http://www.pogo.com/cdl/launcher/PogoWebLauncherInstaller.CAB
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/mic...ls/en/x86/client/wuweb_site.cab?1339197037375
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/mic...ls/en/x86/client/muweb_site.cab?1339197026750
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG2012\avgpp.dll
O18 - Protocol: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - C:\Program Files\Common Files\AVG Secure Search\ViProtocolInstaller\13.2.0\ViProtocol.dll
O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\480\G2AWinLogon.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: ANIWConn Service (ANIWConnService) - Unknown owner - C:\WINDOWS\system32\ANIWConnService.exe
O23 - Service: ANIWZCSd Service (ANIWZCSdService) - Wireless Service - C:\Program Files\ANI\ANIWZCS2 Service\ANIWZCSdS.exe
O23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG2012\avgidsagent.exe
O23 - Service: AVG WatchDog (avgwd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG2012\avgwdsvc.exe
O23 - Service: CarboniteService - Carbonite, Inc. (www.carbonite.com) - C:\Program Files\Carbonite\Carbonite Backup\carboniteservice.exe
O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\480\g2aservice.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Oracle Corporation - C:\Program Files\Java\jre7\bin\jqs.exe
O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\Logishrd\Bluetooth\LBTServ.exe
O23 - Service: vToolbarUpdater14.0.1 - Unknown owner - C:\Program Files\Common Files\AVG Secure Search\vToolbarUpdater\14.0.1\ToolbarUpdater.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

--
End of file - 11934 bytes

#### Phantom010

If you disable AVG, is it still doing the same?

#### tranch

If you disable AVG, is it still doing the same?
I've disabled AVG and put Carbonite of "Freeze" several times and it still does the same thing. As I type this the laptop is slow and the fan is running like somethimg is running and the machine is working hard. The only thing running right now, that I know of, is Explorer and my AT&T email account.
It's an old laptop, Dell Inspiron 5160, that I've had since 2005 but it's never run this slow.

#### Attachments

• 37.6 KB Views: 80

#### Phantom010

Is it behaving the same way in Safe Mode or Safe Mode with Networking?

You may also want to uninstall Windows Search. It's known as a system resource hog.

#### flavallee

Frank
I see at least 6 startup entries that can be unchecked and at least 6 service entries that can be changed to Manual.

What other security-related apps are you using besides AVG 2012?

--------------------------------------------------------

Click Start - Run, then type in

%temp% (% is the percentage symbol on the number 5 key)

and then click OK.

Click Start - Run, then type in

c:\windows\temp

and then click OK.

Once those 2 temp folders appear and you can view their contents, select and delete EVERYTHING that's inside them.

If a few files resist being deleted, that's normal behavior. Leave them alone and delete EVERYTHING else.

If a massive number of files are being deleted, the computer may appear to "hang". Be patient and wait for the deletion process to finish.

After it's done, restart the computer.

---------------------------------------------------------

#### tranch

I also have Malwarebytes and CCleaner along with the AVG. AVG is the only one that scans the laptop each time I start it up and within a few minutes Carbonite will begin a backup. Malwarebytes and CCleaner I usually run once a week.
I got rid of the files you wanted me to, but now Carbonite is backing up the laptop so it is running slow. I won't know if what I did fixed anything till the backup is done.
After fiddling with this laptop for quite a while now I'm beginning to think it's just getting too old, 8 years, and tired and needs to be retired. I've increased the memory and that speeded it up a bit, then it started running slow again as if something were running. I started getting a message panel from AVG about increased usage and to restart the machine.

#### Phantom010

Is it behaving the same way in Safe Mode or Safe Mode with Networking?

You may also want to uninstall Windows Search. It's known as a system resource hog.

#### flavallee

Frank
Right-click MY COMPUTER, then click Properties.

Advise us what's listed in the

Computer:

section at the bottom of the "General" tab - exactly as you see it there.

----------------------------------------------------------

Go to Start - Run - MSCONFIG - OK - "Startup" tab.

Write down ONLY the names in the "Startup Item" column that have a checkmark next to them.

If the "Startup Item" column isn't wide enough to see the entire name of any of them, widen the column.

Submit those names here in a vertical list.

Make sure to spell them exactly as you see them there.

----------------------------------------------------------

That laptop appears to be a Dell brand.

What model name and model number is it?

----------------------------------------------------------

#### throoper

As long as you have CCleaner, you can do the msconfig startup list from there (save yourself some typing).
Open CCleaner and click Tools.
Select Startup to display the entries in the right pane.
Click the "Save to text file..." button (should be bottom right of the screen).
Save it to your desktop and copy and paste the list in your next post.

#### tranch

Attached is the Startup file from CCleaner you requested. I also started the machine in safe mode as Phantom 010 requested and it ran the same. I've also emptied the 2 folders flavallee requested. Now, since rebooting, it does seem to run a little better. The fan isn't running full blast as before and it seems to be a little faster loading/changing screens while browsing the web.

Yes this is a Dell Inspiron 5160 laptop, bought in 2005. Yeah it's an oldie, and for all the good years of service really deserves to be retired, like it's owner

After all the tinkering I keep having to do with this machine I've been considering replacing it. My one problem though is I have some really old software, like back to 1999, that I absolutely can't do without, and I'm concerned that it won't run on a Windows 7 or 8 machine. I'm sure there's newer software out there that will do the things the old software does, and even better, but I've been using it for so long and am comfortable with it I just don't want to change. Yep hardheaded!

I've been considering this laptop from Tiger Direct with Windows 7:
ASUS A54C-TB31 Laptop Computer - 2nd generation Intel Core i3-2330M 2.2GHz, 4GB DDR3, 320GB HDD, DVDRW, 15.6" Display, Windows 7 Home Premium 64-bit
Customer satisfaction ratings are good, it's relatively inexpensive, and all I'll be using it for is home office "stuff," and maybe occasional simple graphics with a Hallmark program and a really old Sierra Home program. I'm just wondering if some of this stuff is going to run on this machine or if there's someplace I can look that will tell me if it will or not.

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• 6.4 KB Views: 44

#### Phantom010

Having the same problem in Safe Mode may mean a hardware problem. The computer may be overheating (...the fan comes on and doesn't shut off...).

Make sure no dust is blocking the air intakes.

#### tranch

Yeah, thought of that too. Used almost a whole can of "air" and blew out every opening I could see, the keyboard and even pulled the battery so I could get the can nozzle inside the body. Bought a cooling pad with fans to see if that would help. No! Even tried putting a wedge under it to raise it up a bit and allow more air circulation. No!

It's just looking more and more like this poor old machine is just that, a poor old machine and needs to be retired. The only thing making me hesitate on replacing it are the old programs I have may not run on Windows 7 or 8. I've been told if they are 32 bit programs they can be made to run on the 64 bit Windows 7 but 16 bit and they won't. Would it tell me somewhere in the program itself if they're 16 or 32 bit?

#### flavallee

Frank
Right-click MY COMPUTER, then click Properties.

Advise us what's listed in the

Computer:

section at the bottom of the "General" tab - exactly as you see it there.
You didn't reply to the first part of post #8.

Submit that information so we can see if the processor is running at its full rated speed or if it has throttled down to a noticably slower speed.

----------------------------------------------------------

#### tranch

I'm sorry I must have missed that part of the message.

MobilIntel(R)
Pentium(R) 4 CPU 2.80GHz
2.79GHz, 2.00 GB of RAM

It's showing only 2.00 GB of RAM? Months a go I changed both RAM sticks on here because it was running slow. I don't remember exactly what I changed it to, but I could have sworn it was either 4 or 6 GB.

I have been corrected on this. A quick check with the wife, who keeps records on everythiing, says in June 2012 I bought two 1 gig sticks for this machine. So it is just 2 GB of RAM.

#### flavallee

Frank
Mobil Intel(R)
Pentium(R) 4 CPU 2.80 GHz
2.79 GHz, 2.00 GB of RAM
The processor is running at its rated speed.

If it had throttled down to a noticably slower speed, the speed that I highlighted in bold text would've shown that.

-------------------------------------------------------

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