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Somethings wrong with my drivers

Discussion in 'Windows 7' started by nopi1001, Dec 28, 2013.

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  1. nopi1001

    nopi1001 Thread Starter

    Joined:
    Mar 4, 2013
    Messages:
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    The internet on my laptop has been working on and off lately. When I started up my laptop this morning, it decided to do a system repair...have no idea why but let it run anyway (hoping it might solve the choppy internet). It came to a point and asked if I would like to do a system restore and I clicked yes (ughhh, why did I click yes). When it was done, it restarted, and came to the log-in screen like normal but the keyboard or mouse would not function, I also tried to turn on the on-screen keyboard but that wouldn't come up. Tried to restart it a few times but that didn't work. So I plugged in a usb mouse that I had previously installed to click on the guest account and logged in. I went to check on the drivers and there were errors in the network adapter section, the Mice and other pointing devices section, and the keyboard section. It wouldn't connect to the internet so I can't get the drivers; plus since I don't have a keyboard, I can't type in the password for the admin account to download the drivers ( I can't really do much on the guest account).

    Not quite sure what to do, so I need some help. I'll try just about anything.

    P.S. - The only reason I haven't restored it to factory setting is because of all the personal things I have on the other account and I haven't backed them up and can't access them from the guest account. But if there is no other way to fix the problem, I guess I'll have no choice but to redo the system.

    System specs
    Model: Asus notebook U56E series
    Processor: Intel(R) Core(TM) i3-2310M CPU @ 2.10GHz
    RAM: 6GB
    System type: 64-bit OS

    Any help is greatly appreciated!
     
  2. Mark1956

    Mark1956 Malware Specialist

    Joined:
    May 7, 2011
    Messages:
    14,142
    You can access all your files using an Ubuntu CD, follow this guide to back up all your important files: Ubuntu Live CD to back up files from your dead Windows You will obviously need access to a working PC to make the CD.

    Then, before we start to try and fix things it would be wise to run a test on the hard drive. Something is corrupting your system files so we need to be sure it is not down to a faulty hard drive, if it is, any repair attempts will be futile.

    You can create the Seatools disc on any fully functional PC with a CD burner or use any PC to create the Flash Drive.

    Open Internet Explorer and click on this: Seatools

    Save the download to your desktop.

    In Windows 7 right click the ISO file, select Open With, then select Windows Disc Image Burning Tool then follow the prompts.
    For all other versions of windows (if you do not have an ISO burner) download this free software. ImgBurn Install the program (make sure you uncheck any boxes that will install bundled software) and start the application. Select the top left hand option to Write image file to disc and then on the next window click on the small yellow folder icon and browse to the ISO file on your desktop. Then click on the two grey discs with the arrow in between (bottom left) and leave it to complete the operation.

    You will need a blank recordable CD or a re-recordable CD. If your PC has no CD/DVD drive or you would prefer to run Seatools from a Flash Drive follow this guide: How to run Seatools from a USB Flash Drive

    When the CD has been burned boot the PC into the Bios setup and set the CD/DVD drive to 1st in the boot sequence Bios Boot Order Guide. Insert the disk in the drive then reboot and the disc will load into DOS. Click on Basic Tests and select the Long Test. If using a Flash Drive you need to set USB to 1st in the boot order, if there is no USB available in the boot order you will have to run the test from a CD.

    A full set of instructions can be found here: Seatools instructions

    When the test completes it will show a Pass or Fail.
     
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