Somewhat serious sound problems

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MaryMorrison

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Joined
Nov 20, 2009
Messages
18
I'm not getting sound from my speakers and I have tried various known solutions to this problem. Here are the details:

*When I go to Control Panel > Sound Devices, it says there is "No Audio Device" and the options there are greyed out.



*When I go to Device Manager > Sound/Video Controllers, the following are listed:
  • Audio Codecs
  • Legacy Audio Drivers
  • Legacy Video Capture Devices
  • Media Control Devices
  • Unimodem Half-Duplex Audio Device
  • Video Codecs
*When I go to services.msx or whatever and go to Windows Audio, it is started and it is set to automatically run at startup.

*This problem has not always been around; it happened after troubleshooting malware and spyware problems. [If this information is relevant, view the other thread I've created on this forum]

*I have an Dell desktop with an intel 925x chipset mobo.

**If you suggest I replace drivers, I kindly ask for step-by-step instructions as if you were guiding a 2nd grader through the process, not "download this and run it. then go to this site and git the new drivers!" [I'm extremely inexperienced and uncomfortable with drivers.]

*Attached is the TXT summary from CPUZ to expediate the diagnosis process.

Please help me with this horrible problem. I will rarely have access to the mentioned machine [maybe twice a week] so paitence is extremely appreciated!
 

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Joined
Dec 16, 2009
Messages
327
firstly i think you should read the folowing:

http://library.techguy.org/wiki/Why_drivers_are_important

hopefully this will help you understand drivers, if you have Q just post em.

when you download the drivers from dell it will be a .exe file whitch will probably just extract the nasacary files to a folder most likley called C:\DELL, if it dosent start the installer automaticly then you will probably have to do it manualy.

but your issue is almost cirtanly driver related, the drivers may have been damaged when removing the virus.
 
Joined
Oct 9, 2007
Messages
15
If your system was suffered from malware or virus infection, it would be best to either restore the system back to a point prior to contamination or do a clean install of the Operating System and everything, to get it back to factory condition (that is if you have all the discs the PC came with) otherwise you will continue to experience lingering issues. Be sure to do backup critical files and scan them for viruses.
 
Joined
Dec 16, 2009
Messages
327
what is the sound device you are using, please look at your hardware, is it a PCI sound card or onboard???
 
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