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Sony CD/DVD drive not working

Discussion in 'All Other Software' started by evilone4019, Dec 2, 2006.

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  1. evilone4019

    evilone4019 Thread Starter

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    I have a sony CD-RW/DVD CRX310EE drive installed and recently the drive has quit working. No troubleshooting has worked and since I do not have the original software I can't reinstall it. When a CD is inserted in the drive, the disc continually spins but nothing is recognized. When a DVD is inserted in the drive, the disc is recognized but it cannot be played. The burner doesn't work at all... the burning program says the burning process is complete, but nothing was ever put on the disc. What can I do about this problem?
     
  2. norton850

    norton850

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    Your drive may have gone bad. In Device Manager is it listed as working?
     
  3. evilone4019

    evilone4019 Thread Starter

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    yes, it says "this device is working properly." There are also no available updates for that driver.
     
  4. norton850

    norton850

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    In Device Manger. Right click on the drive and uninstall it. Reboot and let Windows reinstall the drive.
     
  5. evilone4019

    evilone4019 Thread Starter

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    how do I reinstall the drive? or will windows reinstall it automatically?
     
  6. evilone4019

    evilone4019 Thread Starter

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    reinstalling the drive did not work
     
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