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Sony Internet TV wireless network connection

Discussion in 'Networking' started by 26patmos, Sep 19, 2011.

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  1. 26patmos

    26patmos Thread Starter

    Joined:
    Sep 19, 2011
    Messages:
    5
    I have a Sony KDL 32EX520 internet capable TV that I cannot get to connect to the internet.

    The network status displayed from the TV is:

    Wireless device on TV = Found
    Local Access = Failed
    Internet Access = Failed


    A copy of my PC configuration is:


    Windows IP Configuration
    Host Name . . . . . . . . . . . . : ray-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : lan
    Ethernet adapter Local Area Connection:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : lan
    Description . . . . . . . . . . . : NVIDIA nForce 10/100/1000 Mbps Ethernet
    Physical Address. . . . . . . . . : 00-1F-16-D5-88-35
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Wireless LAN adapter Wireless Network Connection:
    Connection-specific DNS Suffix . : lan
    Description . . . . . . . . . . . : Atheros AR5007 802.11b/g WiFi Adapter
    Physical Address. . . . . . . . . : 00-24-2C-65-47-C0
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::8035:f462:eb6b:d980%10(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.64(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Tuesday, 20 September 2011 10:35:57 a.m.
    Lease Expires . . . . . . . . . . : Wednesday, 21 September 2011 3:18:21 p.m.
    Default Gateway . . . . . . . . . : 192.168.1.254
    DHCP Server . . . . . . . . . . . : 192.168.1.254
    DHCPv6 IAID . . . . . . . . . . . : 218113068
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-11-B7-4B-90-00-24-2C-65-47-C0
    DNS Servers . . . . . . . . . . . : 192.168.1.254
    NetBIOS over Tcpip. . . . . . . . : Enabled
    Tunnel adapter Local Area Connection* 6:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : lan
    Description . . . . . . . . . . . : isatap.lan
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 13:
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:3cd9:2ad8:3f57:febf(Preferred)
    Link-local IPv6 Address . . . . . : fe80::3cd9:2ad8:3f57:febf%12(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled

    I have also done a ping test with the following result:

    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.
    C:\Users\ray>ping 192.168.1.250
    Pinging 192.168.1.250 with 32 bytes of data:
    Reply from 192.168.1.64: Destination host unreachable.
    Reply from 192.168.1.64: Destination host unreachable.
    Reply from 192.168.1.64: Destination host unreachable.
    Reply from 192.168.1.64: Destination host unreachable.
    Ping statistics for 192.168.1.250:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    C:\Users\ray>

    The network settings that I have input manually are:

    Connection method = Wireless(USB)
    Wireless device on TV = Found
    Network SSID = Thomson105328
    Security = WPA-PSK (AES)
    IP Address Setting = Manual
    IP Address = 192.168.1.250
    Subnet Mask = 255.255.255.0
    Default Gateway = 192.168.1.254
    Primary DNS = 192.168.1.254

    TGS info dump.

    Tech Support Guy System Info Utility version 1.0.0.1
    OS Version: Microsoft® Windows Vista™ Home Premium , Service Pack 2, 32 bit
    Processor: AMD Athlon Dual-Core QL-64, x64 Family 17 Model 3 Stepping 1
    Processor Count: 2
    RAM: 1789 Mb
    Graphics Card: NVIDIA GeForce 8200M G, 256 Mb
    Hard Drives: C: Total - 293882 MB, Free - 199472 MB; D: Total - 11358 MB, Free - 1440 MB;
    Motherboard: Wistron, 303C, 08.54,
    Antivirus: avast! antivirus 4.7.1043 [VPS 090629-0], Updated: Yes, On-Demand Scanner: Enabled

    Can anyone assist me with this as I not sure what to try next.

    Thank in anticipation 26Patmos
     
  2. procoit

    procoit

    Joined:
    Sep 19, 2011
    Messages:
    63
    Personally I would let the TV obtain its IP address automatically for the purpose of troubleshooting for the moment. To me it looks like its probably not connected to the wireless, possibly a mistyped WPA key?
     
  3. 26patmos

    26patmos Thread Starter

    Joined:
    Sep 19, 2011
    Messages:
    5
    Thanks for that suggestion but when I run the auto allocation the TCP/IP address is in a different range. My understanding is it should be in the same range as my laptop.
    Cheers 26Patmos
     
  4. procoit

    procoit

    Joined:
    Sep 19, 2011
    Messages:
    63
    What IP address does it assign?
     
  5. DoubleHelix

    DoubleHelix Banned

    Joined:
    Dec 9, 2004
    Messages:
    24,388
    Are you sure you're connecting the TV to your wireless router? Is your wireless connection configured for WPA-PSK encryption? Did you try connecting without encryption? Is MAC address filtering enabled?
     
  6. 26patmos

    26patmos Thread Starter

    Joined:
    Sep 19, 2011
    Messages:
    5
    Hi Procoit

    The TCP/IP address allocated to the TV is 169.254.107.32
    Subnet Mask 255.255.0.0
    Default Gateway 0.0.0.0
    Primary DNS 0.0.0.0

    Thanks for the reply
     
  7. procoit

    procoit

    Joined:
    Sep 19, 2011
    Messages:
    63
    That's an invalid address and probably means your wireless credentials are incorrect.
     
  8. 26patmos

    26patmos Thread Starter

    Joined:
    Sep 19, 2011
    Messages:
    5
    The Thomson wireless router is the same router I connect my laptop to and it connects fine.
    It is configured with WPA-PSK encryption and I use the same passphrase when configuring the TV settings.

    Would you let me know how to turn off the security and how to see if the MAC address filtering is on or off.

    Thanks for your help.
     
  9. procoit

    procoit

    Joined:
    Sep 19, 2011
    Messages:
    63
    You should be able to logon to your routers homepage (http://192.168.1.254) then logon with the credentials for your router. The settings will be under a wireless tab in there somewhere.
     
  10. 26patmos

    26patmos Thread Starter

    Joined:
    Sep 19, 2011
    Messages:
    5
    Have turned security off, rebooted both laptop and router and laptop will reconnect fine.
    Still no luck with Sony TV. Tried with manual network settings on TV and auto allocated.
     
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