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Sony Vaio Bluetooth Keyboard not connecting

Discussion in 'Hardware' started by ozziebeanie, Jul 23, 2013.

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  1. ozziebeanie

    ozziebeanie Thread Starter

    Joined:
    Jun 24, 2009
    Messages:
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    First Name:
    Serena
    Ok done a search of my keyboard problem and not found thesame as mine. I am using a Sony Vaio 24inch touch screen all in one pc Model number SVL24115FGB the keyboard Model isVGP-WKB12 – same model as the one in the link below

    http://www.ebay.co.uk/itm/UK-Wireless-Keyboard-VGP-WKB12-Sony-SVL241-series-desktop-p-n-149037921-/290934544696

    After five months of use the keyboard space bar was notworking on one side, so I rang Sony up and they said to bring it in, they sentme a replacement keyboard and I followed the instructions to a tee as toconnecting it to my pc but to no avail.

    · Checked that drivers where up to date and theyare (so it says)

    · Typed in model number to download drivers forthe keyboard (just in case windows was lying to me) but its saying model is nolonger available (from Sony site – for both pc and keyboard)

    · Checked to see that the blue tooth devices wherelisted on my computer as up till I sent the keyboard away all had been workingas regards to connection - nothing was listed there?

    · Went to add a device (manually) this did notwork despite keyboard been detectable (according to instructions)

    · Went to check that battery’s where charged fullybefore I put them in (suggested cause as to why they sometimes don’t connect oninstructions – put batteries in charger over night till I got a green light as Ihad not used them for a while, and tried again, still not working)

    The pc still has the 64 bit Windows 7 Home premium OS on it,that came with it, but soon after I got the PC I deleted most of the Vaiosoftware, one at a time to make sure nothing stopped working and used the Bluetoothkeyboard and mouse without a problem since even switching on and off a lot ofthe time and it still re-connected with no problem up till I sent it away.

    I was told they would be totally replacing the keyboard ratherthan replacing the space bar, so taking their word for it, that it is a differentkeyboard

    Any ideas or help would be much appreciated
     
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