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Sony Vaio connecting to router but not internet

Discussion in 'Networking' started by keren0804, Oct 19, 2012.

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  1. keren0804

    keren0804 Thread Starter

    Joined:
    Oct 19, 2012
    Messages:
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    Hi I was wondering if any one could help me I have a sony vaio vpceb1e0e running on windows 7, it connects perfectly to sky broadband but I have issues connecting through BT internet, the computer will connect to the router but cannot get internet access.Thanks!Here is the info from TSG SysInfo:Tech Support Guy System Info Utility version 1.0.0.2OS Version: Microsoft Windows 7 Home Premium, 64 bitProcessor: Intel(R) Core(TM) i3 CPU M 330 @ 2.13GHz, Intel64 Family 6 Model 37 Stepping 2Processor Count: 4RAM: 2798 MbGraphics Card: Intel(R) Graphics Media Accelerator HD, 1271 MbHard Drives: C: Total - 294549 MB, Free - 240328 MB;Motherboard: Sony Corporation, VAIOAntivirus: McAfee Anti-Virus and Anti-Spyware, Updated and Enabled
     
  2. etaf

    etaf Wayne Moderator

    Joined:
    Oct 2, 2003
    Messages:
    55,857
    can we see an ipconfig /all when connected to sky


    ------------------------------------------------------------------------
    ipconfig /all
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

    We would like to see the results from an ipconfig /all - post back the results in a reply here.

    Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box
    (A new dialogue box - black with white font, will appear on screen ):

    In the command prompt window that opens, type the following command:

    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

    ipconfig /all > network.txt & network.txt

    It will export the results into notepad and then automatically open the notepad and display on your screen.

    Now all you need to do is copy and paste those results into a reply here
    to do that:
    From the notepad menu - choose Edit - Select all
    all the text will now be highlighted
    Next
    From the notepad menu - choose Edit - Copy

    Now go back to the forum - goto the reply and then right click in the reply box and paste the results.
    The results from the notepad should now appear in the forum reply.
    ------------------------------------------------------------------------
     
  3. keren0804

    keren0804 Thread Starter

    Joined:
    Oct 19, 2012
    Messages:
    4
    Windows IP Configuration
    Host Name . . . . . . . . . . . . : Keren-VAIO
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : Home
    Ethernet adapter Local Area Connection:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Marvell Yukon 88E8059 PCI-E Gigabit Ethernet Controller
    Physical Address. . . . . . . . . : 54-42-49-0A-2C-58
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Wireless LAN adapter Wireless Network Connection:
    Connection-specific DNS Suffix . : Home
    Description . . . . . . . . . . . : Atheros AR9285 Wireless Network Adapter
    Physical Address. . . . . . . . . : 78-DD-08-D2-70-BB
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::1557:2304:6835:e44d%11(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.0.3(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : 19 October 2012 21:02:17
    Lease Expires . . . . . . . . . . : 20 October 2012 21:02:19
    Default Gateway . . . . . . . . . : 192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DHCPv6 IAID . . . . . . . . . . . : 184559198
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-98-38-23-54-42-49-0A-2C-58
    DNS Servers . . . . . . . . . . . : 192.168.0.1
    NetBIOS over Tcpip. . . . . . . . : Enabled
    Tunnel adapter isatap.{6DD0B22D-C026-4940-9700-1362E8BA5673}:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Teredo Tunneling Pseudo-Interface:
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:3887:3957:a52d:b797(Preferred)
    Link-local IPv6 Address . . . . . : fe80::3887:3957:a52d:b797%13(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled
    Tunnel adapter isatap.Home:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : Home
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Hey, this is what comes up, thanks
     
  4. etaf

    etaf Wayne Moderator

    Joined:
    Oct 2, 2003
    Messages:
    55,857
    looks ok - can we see an ipconfig /all from the BT connection
    What firewall / security suite or anti-virus do you currently have on the PC - or you have ever had on the PC in the past - any trial ware - like Norton, Mcafee , AVG etc
     
  5. keren0804

    keren0804 Thread Starter

    Joined:
    Oct 19, 2012
    Messages:
    4
    Windows IP Configuration
    Host Name . . . . . . . . . . . . : Keren-VAIO
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : home
    Ethernet adapter Local Area Connection:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Marvell Yukon 88E8059 PCI-E Gigabit Ethernet Controller
    Physical Address. . . . . . . . . : 54-42-49-0A-2C-58
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Wireless LAN adapter Wireless Network Connection:
    Connection-specific DNS Suffix . : home
    Description . . . . . . . . . . . : Atheros AR9285 Wireless Network Adapter
    Physical Address. . . . . . . . . : 78-DD-08-D2-70-BB
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::1557:2304:6835:e44d%11(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.71(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : 19 October 2012 21:46:38
    Lease Expires . . . . . . . . . . : 20 October 2012 21:46:39
    Default Gateway . . . . . . . . . : 192.168.1.254
    DHCP Server . . . . . . . . . . . : 192.168.1.254
    DHCPv6 IAID . . . . . . . . . . . : 184559198
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-98-38-23-54-42-49-0A-2C-58
    DNS Servers . . . . . . . . . . . : 192.168.0.1
    NetBIOS over Tcpip. . . . . . . . : Enabled
    Tunnel adapter isatap.{6DD0B22D-C026-4940-9700-1362E8BA5673}:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Teredo Tunneling Pseudo-Interface:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter isatap.home:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : home
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    there's the ipconfig from the bt connection, I think I currently have Malwarebytes Anti-Malware which I installed at one point when I got a trojan virus on the laptop!
     
  6. etaf

    etaf Wayne Moderator

    Joined:
    Oct 2, 2003
    Messages:
    55,857
    dns servers are the same on both - i would expect to be different

    do you have the DNS IP servers set at all

    i would try google open dns and see what happens
    ------------------------------------------------------------------------

    Google public DNS

    Google public DNS
    http://code.google.com/speed/public-dns/

    Theres also a link on how to setup those DNS IP address up on a PC
    http://code.google.com/speed/public-dns/docs/using.html

    How to set XP here
    http://techie-buzz.com/how-to/google-public-dns-on-win7-and-winxp.html

    Then once you have set up those DNS entries

    Flush & register DNS

    Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):
    In the command prompt window that opens, type the following commands:

    Ipconfig/flushdns
    ipconfig/registerdns


    If you receive the message
    The requested operation requires elevation.
    Then please open the command prompt as administrator
    Start> All Programs> Accessories and then right click on Command Prompt, select "Run as Administrator" to open a command prompt.

    now type the command again
     
  7. keren0804

    keren0804 Thread Starter

    Joined:
    Oct 19, 2012
    Messages:
    4
    Sorry its still not working! :confused:

    Heres the ipconfig now:

    Windows IP Configuration
    Host Name . . . . . . . . . . . . : Keren-VAIO
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : Home
    Ethernet adapter Local Area Connection:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Marvell Yukon 88E8059 PCI-E Gigabit Ethernet Controller
    Physical Address. . . . . . . . . : 54-42-49-0A-2C-58
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Wireless LAN adapter Wireless Network Connection:
    Connection-specific DNS Suffix . : Home
    Description . . . . . . . . . . . : Atheros AR9285 Wireless Network Adapter
    Physical Address. . . . . . . . . : 78-DD-08-D2-70-BB
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::1557:2304:6835:e44d%11(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.0.3(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : 19 October 2012 22:47:01
    Lease Expires . . . . . . . . . . : 20 October 2012 22:47:05
    Default Gateway . . . . . . . . . : 192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DHCPv6 IAID . . . . . . . . . . . : 184559198
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-98-38-23-54-42-49-0A-2C-58
    DNS Servers . . . . . . . . . . . : 2001:4860:4860::8888
    2001:4860:4860::8844
    8.8.8.8
    8.8.4.4
    NetBIOS over Tcpip. . . . . . . . : Enabled
    Tunnel adapter isatap.{6DD0B22D-C026-4940-9700-1362E8BA5673}:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Teredo Tunneling Pseudo-Interface:
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:73b8:1c14:368f:a52d:b797(Preferred)
    Link-local IPv6 Address . . . . . : fe80::1c14:368f:a52d:b797%13(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled
    Tunnel adapter isatap.Home:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : Home
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes


    When I open the wireless network connection status through the control panel it says
    IPv4 connectivity: Internet
    IPv6 connectivity: No network access

    I don't know if this has anything to do with it, it also says this when I am connected to the internet through sky......
     
  8. etaf

    etaf Wayne Moderator

    Joined:
    Oct 2, 2003
    Messages:
    55,857
    apart from malwarebytes
    often trial ware is installed - and because the IP address is .1.254 range and 0.1 range - the firewall may be blocking

    dont worry about the ipv6 numbers, not really in full use yet

    wireless does not allways work in safemode - but try anyway
    - try safemode with networking
    as the PC starts keep tapping F8 - a menu appears - choose
    safemode with networking - see if that works
    ------------------------------------------------------------------------

    have you tried connecting to the router with a cable - to see if this works on both
     
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