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Sony Vaio fit 15e 219sn shows black screen after vaio splash

Discussion in 'Windows 8' started by Sparkzzy, Apr 15, 2017.

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  1. Sparkzzy

    Sparkzzy Thread Starter

    Joined:
    Apr 15, 2017
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    So, this is what happened:



    1. A pendrive infected with virus was inserted (unknowingly)

    2. Malwarebytes scanned and removed them. After removing asked me to restart, which I did.

    3. I remember some system32 folder files were shown as infected but I dont remember exactly the names.

    4. After reboot, I got vaio splash screen and then just a black screen. Nothing else!



    What I have tried so far:



    1. Tried the "unplug battery and power plug, then press the power button for a minute or two and then connect just the power plug (not battery) and boot" thing, didnt work.



    2. Tried the assist button. But the first option named "start troubleshooting (recovery)" option restarts the laptop and again after the vaio splash screen, I get the black screen.

    PS: The only way to get to see the 'boot into safe mode, network mode, etc" options is through that assist button. It doesnt work! I can however access the bios options.



    3. Tried booting ubuntu live from a flash drive and it worked successfully. However, when I tried to open the windows paritions within the ubuntu live usb drive, it said they were "unclean drives"and failed to mount them.



    4. So, I tried the Bitdefender rescue cd and scanned the whole system. It found 1 infected file (although it was more like a potentially unwanted program or something, not a malware or serious virus.)

    5. Also, tried a windows 8 installation disk but it too would not boot. Tried a windows installation usb flash drive but that too would not boot. So, I cannot use 'repair this computer'option either. However, ubuntu live is booting.

    6. Cannot boot into desktop screen still.


    Doesn't seem to be a hardware problem, although it could be a corrupted bios perhaps? Or a software problem? Why did the recovery mode not work? I'm not able to boot into safe mode because I don't know how to access that option any other way because the "start troubleshooting (recovery)" option also gives me a black screen.



    It runs windows 8.1



    Here's the link to my laptop model: https://www.sony.co.in/support/product/svf15219sn
     
  2. flavallee

    flavallee Trusted Advisor

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    It's my guess the initial infection and then the cleaning process "trashed" the Windows 8.1 64-bit operating system.
    A reinstall and fresh start is probably your best option.

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  3. Sparkzzy

    Sparkzzy Thread Starter

    Joined:
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    How am I supposed to do that if I can't boot a windows operating system cd or usb drive? Only ubuntu live CD boots. Windows installation CD or USB drive are not booting.
     
  4. flavallee

    flavallee Trusted Advisor

    Joined:
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    First Name:
    Frank
    If the DVD or USB thumb drive was properly created and made bootable, either one should work so you can reinstall Windows 8.1.

    What's the exact model number/name and product number/name on that Sony laptop?

    Note: I just noticed you posted this SAME issue in other forums.

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