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Sony vaio network connection problems

Discussion in 'Networking' started by Andrea22, Apr 27, 2013.

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  1. Andrea22

    Andrea22 Thread Starter

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    I HAVE A SONY VAIO VPCEG33FX, MY COMPUTER IS A WINDOWS 7. ONLY 1 YEAR OLD. MY NETWORK WONT WORK PROPERLY SOMETIMES I GET DISCONNECTED OUT OF NOWHERE SOMETIMES MY NETWORK CONNECTION BOX WOULD SAY AM CONNECTED TO THE INTERNET BUT MY TASK BAR WOULD SHOW FULL SIGNAL AND A YELLOW SIGN SAYING AM NOT CONNECTED. THIS ONLY HAPPENS WHEN AM ON THE SECOND FLOOR OF MY HOUSE. I KNOW ITS NOT MY INTERNET BECAUSE MY HUSBAND HAS ANOTHER COMPUTER AND HE DOESN'T HAVE THE PROBLEM I DO. I TRIED UPDATING MY SOFTWARE DIRECTLY FROM SONY'S WEBSITE BUT IT WONT WORK. PLEASE HELP IVE BEEN DEALING WITH THIS PROBLEM FOR OVER 3 MONTHS ALREADY. I WANT TO ABLE TO LAY ON BED COMFORTABLY AND NOT HAVING TO WORRY THAT I HAVE TO BE BY THE DOOR TO BE ON THE INTERNET.

    THANKS!!! :mad:
     
  2. etaf

    etaf Moderator

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    Wayne
    when on the first floor run an xirrus screen shot and post here
    then do the same on the 2nd floor and post a screen shot - MAKE sure you tells us which is which screen shot

    also FYI on forums all caps is considered shouting

    ------------------------------------------------------------------------
    Run Xirrus Wi-Fi Inspector
    Download and install

    If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and install the program.
    You will now need to take a screen shot and copy that back to the working PC and attach the screen shot in a reply on the forum here.

    If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply

    http://www.xirrus.com/Products/Wi-Fi-Inspector.aspx
    Direct link to the program is here http://info.xirrus.com/Wi-FiInspectorConfirmation.html

    {If the above link does not work heres another link http://www.pcworld.com/downloads/file_download/fid,77196-order,4/download.html}

    Then run and install the program - on a wireless enabled PC/Laptop
    if you get an error - You need will need to have NET Framework installed for the WiFi Inspector to function.
    On windows 8 - (i do not have windows 8) but, it would appear that, When you first try to run, you may get a message that .net framework is needed, and included in that message is a link to download/install.

    Run the program

    A user guide is available here http://www.xirrus.com/cdn/pdf/Xirrus-Wi-Fi-inspectorguide-1-2-1-RevB-6.aspx

    post a screen shot of the program running.
    if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information.

    post which SSID name is yours, its located in the list, under network "Adapter Name" (1st column)


    Note:
    For a reliable (or robust as the Xirrus user guide says) wireless connection you need a signal of about -70 dBm or better. "A desirable signal level for a robust Wi-Fi connection will be green".
    note: the signal level is a negative number, so for example -88 is worst and -40 is better

    To post a screen shot of the active window.
    Windows XP
    Hold the Alt key and press the PrtScn key. Open the Windows PAINT application (Start> All Programs> Accessories> Paint) and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.

    Vista or Windows 7
    you can use the "snipping tool" which is found in Start> All programs> Accessories> Snipping Tool
    http://www.bleepingcomputer.com/tutorials/how-to-use-the-windows-snipping-tool/

    Windows 8
    you can use the snipping tool > Open Snipping Tool (From the Windows 8 Start Screen, type "snip" and press enter.
    >Press the Esc. key.
    >go back to your Windows 8 start screen - Swipe from left or press Window Button
    >Press Ctrl+PrntScr button to use Snipping Tool
    see here
    http://www.pcadvisor.co.uk/opinion/windows/3415854/how-take-screenshot-in-windows-8/
    http://www.pcadvisor.co.uk/how-to/windows/3405830/how-take-screenshot-in-windows-8/


    To upload the screen shot to the forum, open the full reply window ("Go Advanced" button) and use the Manage Attachments button to upload it here.
    Full details are available here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot

    A useful guide on troubleshooting an intermittent wireless connection
    http://help.orange.co.uk/orangeuk/support/personal/353093
     
  3. Andrea22

    Andrea22 Thread Starter

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    i am doing what u told me right now.
     
  4. Andrea22

    Andrea22 Thread Starter

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    This is downstairs
     

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  5. Andrea22

    Andrea22 Thread Starter

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    No connection in my room
     

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  6. Andrea22

    Andrea22 Thread Starter

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    Connection by the door
     

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  7. Andrea22

    Andrea22 Thread Starter

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    Network connection first one (my name)
     

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  8. etaf

    etaf Moderator

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    i can see those very clealy - BUT
    it looks like the signal does not change much - upstairs no connection looks like -45 which is a good signal -70 would be the issue
    But theres lots of signals on channel 11
    and none appear to be on channel 1 in any situation, so I would advise changing the router wireless channel to use channel 1

    OR have a miss - read that info
     
  9. Andrea22

    Andrea22 Thread Starter

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    How do i do that???
     
  10. etaf

    etaf Moderator

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    whats the make and model of your wireless router
     
  11. Andrea22

    Andrea22 Thread Starter

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    digital BROADBAND THOMSON
    MODEL DWG849
     
  12. etaf

    etaf Moderator

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  13. Andrea22

    Andrea22 Thread Starter

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    Signal upstairs with no connection is about a -67
     
  14. etaf

    etaf Moderator

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    that may just connect -70 is the limit- so as i suspected it could easily be the strength - see if you can move the router aerial if it has one 90degrees can make a differencr or move the router just a foot or 2 can make a lot of difference
     
  15. Andrea22

    Andrea22 Thread Starter

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    i could move it, but not much, when the people came to install it they only left a bit of cable.
     
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