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foxrocks993

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Joined
Aug 16, 2005
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I have just recently purchased Adobe Photoshop 9/Premier Elements 9. After installation, PSE was working perfectly. The first time I open PE, I received an error message that read: Error: "Sorry, a serious error has occurred that requires Premier Elements to shut down. We will attempted to save your current project."



I found the following page at Adobe.com that I thought help me solve the problem. Everything seemed to be working properly with both programs.

http://kb2.adobe.com/cps/406/kb406747.html

Now, it is a couple of days later and boths programs are now giving me this error. I am wondering if it is because of a previous version that I downloaded as a trial to see if it was a program that I could make use of. Could this previous version be playing havoc with the newer version.

Computer:

Tech Support Guy System Info Utility version 1.0.0.1
OS Version: Microsoft® Windows Vista™ Home Premium , Service Pack 2, 32 bit
Processor: Intel(R) Core(TM)2 Duo CPU E7200 @ 2.53GHz, x64 Family 6 Model 23 Stepping 6
Processor Count: 2
RAM: 3070 Mb
Graphics Card: ATI Radeon HD 3400 Series , 256 Mb
Hard Drives: C: Total - 233603 MB, Free - 103552 MB; D: Total - 233340 MB, Free - 128887 MB; J: Total - 1907057 MB, Free - 1371919 MB;
Motherboard: ACER, MCP73, NVIDIA MCP73, 000000000
Antivirus: McAfee Anti-Virus and Anti-Spyware, Updated and Enabled

I tried to attach the Dxdiag, hope I did it correctly.

If there is someone that has experienced this problem or someone that can help me solve this issue.

Thank in advance.

Chris.
 

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Joined
Nov 21, 2004
Messages
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You should always uninstall trial versions of software before installing full versions, unless the trial version can be converted to a full version by entering a product key that you've bought separately.

But in your case what I said first applies - you should have removed the trial version first.

Uninstall all instances of Photoshop Elements & Premier Elements (both trial & full versions)
Restart Windows
Re-install the full versions that you bought.
 
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