Sound device gone AWOL.

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gordon russell

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Feb 7, 2008
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I had to reload Windows XP Home Edition into my laptop and after it I seem to have no sound device and cannot play CDs or DVDs or listen to anything .In the 'Sound and Audio Device Properties' under ' Volume' it says "No Audio Device" as in Device Manager >Sound, video and game controllers it has no sound device listed .
Tech Support Guy System Info Utility version 1.0.0.1
OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
Processor: Intel(R) Celeron(R) CPU 2.60GHz, x86 Family 15 Model 2 Stepping 9
Processor Count: 1
RAM: 247 Mb
Graphics Card:
Hard Drives: C: Total - 38146 MB, Free - 29154 MB;
Motherboard: , , ,
Antivirus: avast! Antivirus, Updated: Yes, On-Demand Scanner: Enabled
The laptop had " 16-bit Soundblaster Pro compatible + AC 97 CODEC ,Micro ,Stereo Speakers.
I have no idea how to remedy this.
 
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Nov 21, 2004
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2,536
Download any drivers you need from the laptop manufacturer's website (never from anywhere else because they won't necessarily be compatible).
When you are on their main page, click on Support. If you had posted the relevant info (make/model of laptop) I could have directed you to the actual website you need, but just type XXX Support into Google Search (where XXX is the actual make of your laptop) and you should see what you need.
 

gordon russell

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Feb 7, 2008
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Hi pip22
its an old laptop ( 2003 I think ) - eMachines 4413 - and the eMachines website did not even recognize it, nor could I get an indication it exist by searching the internet .I have e-mailed eMachines , but as the manufacturer under 'system information' was listed as 'DIXONSXP ' , I tried dixonsxp.com which only gave links to update vendors ( a fee ) , so I plodded on and eventually using the ' Device Manager finally noticed the ? mark at " other devices " and re-installed the ' Vinyl ac'97 Combo Driver(WDM) - which was called something else before being updated - and re-installed the ' PCI Modem ' , neither of which had any installed , and the third one at " other devices " was ' Video Controller ( VGA Compatible ) came up ' Cannot Install Hardware ' ; but I had got my sound back ! , it was after 3 am so I will hunt tomorrow on the web for a driver . In my inexperience I have been at this for 12 hours. and I hope I have more luck tomorrow .
Any advice would be appreciated.
 
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Aug 1, 2003
Messages
51,988
The machine is probably missing its chipset drivers and that is why the graphics is not recognized or identified. If you are happy with the way it is and the resolution, then I guess that's fine. But if you want better graphics and to play games, and possibly to have other features work, like power management, hibernation, and sleep, you will need that chipset driver package.

What board do you have? (Or make/model of machine if retail and you do not know what board).
 

gordon russell

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Joined
Feb 7, 2008
Messages
402
Hi Evandil.
The chipset is an Intel 6,5,4,3 900 Series -current version 9,2,0,1025 and it is an eMachines 4413 and quite old - 2003 C.E
 
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