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Sound Driver?

Discussion in 'Hardware' started by mahtchew, Feb 13, 2013.

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  1. mahtchew

    mahtchew Thread Starter

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    Recently the sound on my laptop stopped working. It appears that my sound drivers may have been compromised / removed, perhaps by a virus? I've tried reloading drivers but it's not working. Most sites want you to download all kinds of other software along with the drivers. I've tried two different downloads of "sound drivers" and it's still showing all my sound options grayed-out

    I really just want my sound back! Does anyone know an easy fix for this?

    I appreciate any help you can give!!
    Thanks,

    Matt
     
  2. etaf

    etaf Moderator

    Joined:
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    Wayne
    make and model of the PC and what windows version you are running would also help

    ------------------------------------------------------------------------
    Device Manager
    Post back the results in device manager
    You will now need to take a screen shot and copy that back to the working PC.
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the screen shot and attach the screen shot in a reply on the forum here.

    how to access device manager for different windows versions
    http://www.computerhope.com/issues/ch000833.htm

    Hold the Windows key and press Pause key, should open to allow device manager to be seen, menu on the left hand side

    on a laptop you may need to use Hold the Windows key and press FN key + the pause key

    if the above does not work then

    Windows 7 or Vista
    Click on the Start Orb > In the Start Search box type > device manager and then press enter
    or
    Start > control Panel {Vista set to classic view}> system > {Vista, device manager on left hand side} {XP hardware Tab, device manager button} >
    start > control panel> System and Security> Device Manager

    Windows 8
    If you happen to be using a keyboard with Windows 8, the quickest way to open Device Manager is via its shortcut on the Power User Menu, accessible by pressing the WINDOW and the X keys together.
    If on a touch screen - have a read here http://pcsupport.about.com/od/windows-8/a/device-manager-windows-8.htm

    once you are in device manager then

    Sound,Video and game controllers, click on the + > post back the devices listed there
    are there any ! ? or X

    post a screen shot of the device manager - sound, video and game controllers

    To post a screen shot of the active window.
    Windows XP
    Hold the Alt key and press the PrtScn key. Open the Windows PAINT application (Start> All Programs> Accessories> Paint) and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.

    Vista or Windows 7
    you can use the "snipping tool" which is found in Start> All programs> Accessories> Snipping Tool

    Windows 8
    you can use the snipping tool > Open Snipping Tool (From the Windows 8 Start Screen, type "snip" and press enter.
    >Press the Esc. key.
    >go back to your Windows 8 start screen - Swipe from left or press Window Button
    >Press Ctrl+PrntScr button to use Snipping Tool


    To upload the screen shot to the forum, open the full reply window ("Go Advanced" button) and use the Manage Attachments button to upload it here.
    Full details are available here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot
     
  3. mahtchew

    mahtchew Thread Starter

    Joined:
    Feb 13, 2013
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    make and model of the PC and what windows version you are running would also help


    It is a Dell Latitude D820 that is running Windows XP Professional
     
  4. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    do you have the service tag number- should be on a label on the PC
     
  5. mahtchew

    mahtchew Thread Starter

    Joined:
    Feb 13, 2013
    Messages:
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    I don't. It's my laptop that's at home. At work now. I'll look tonight.
     
  6. etaf

    etaf Moderator

    Joined:
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    65,252
    First Name:
    Wayne
  7. mahtchew

    mahtchew Thread Starter

    Joined:
    Feb 13, 2013
    Messages:
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