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Sound gone on my laptop

Discussion in 'Hardware' started by OM2, Feb 28, 2019.

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  1. OM2

    OM2 Thread Starter

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    The sound has suddenly gone on my laptop :(
    It had BeatsStudio sound (or something).
    I can't hear any sound anymore

    Where should I start diagnosing what the problem is?
    I've opened system and looked to see if there are any error messages about drivers not being installed or something.
    I don't see any messages.

    Not sure what to do.
    Thanks.

    EDIT Let's assume there's a hardware failure, maybe a loose wire or something... I was thinking of buying USB speakers. What should I be looking out for if this is a good solution?
    EDIT I've spent time browsing for speakers. NONE have any measure of how loud they are. Just looking for USB powered speakers. Only looking for cheap models. Any ideas?

    Thanks.
     
    Last edited: Feb 28, 2019
  2. Oddba11

    Oddba11

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    Jim
    Check Device Manager in the Audio section (name varies based on the OS). You should see the audio chipset listed. Also, while you are in Device Manager, any devices listed with a red X or yellow ! have issues that need to be resolved.

    As for audio, any USB audio device (ie: sound card, mixer, headphones, speakers, etc.) will work regardless of the audio chipset status. As far as specific USB speakers, I've not used any so I can't make any recommendations. Sound quality would vary by brand/model (and price). Loudness would likely be mediocre at best for any of them using USB power.
     
  3. OM2

    OM2 Thread Starter

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    @Oddba11
    Thanks for the reply.
    >> Device Manager
    Yes, this is what I was trying to say I had already looked at but saw no problems.
    (I used the wrong name to describe.)
    No red or yellow X's.

    I will just have to try and get USB speakers.
    Darn it!
     
  4. DavisMcCarn

    DavisMcCarn

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    I suspect you have an HP laptop and would ask two things:
    Is there any chance that the headphone jack got hurt? Almost all of the headphone jacks disconnect the internal speakers when headphones are plugged in and a damaged jack can leave the internal speakers disconnected.
    Did you connect it to an HDMI monitor? HDMI also carries the audio so the PC may have switched to using the HDMI port for sound. Check the default audio playback device to see.
     
  5. OM2

    OM2 Thread Starter

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    Guys... here's the weird thing...
    I have 2 HP laptops - both the exact same model.
    Identical.
    Both have the same problem.
    The worst thing...
    Sometimes, the sound comes back!!
    Then it will just flipping go.
    Could it be Windows update or need updated HP driver?
    HP doesn't have anything updated.
    My guess is its a Windows problem?
     
  6. DavisMcCarn

    DavisMcCarn

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    What is the full model number of the laptop(s)?
     
  7. OM2

    OM2 Thread Starter

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    HP Pavillion 15
    The exact model of one is K6D11EA#ABU
    Intel Core i5
    BIOS ver date 10/04/2017

    The other is same, has a different exact model - but the spec and everything is the same

    Sound is back
    For how long...?
    No idea. Could be gone tmrw morning.
     
  8. DavisMcCarn

    DavisMcCarn

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    Here is your support page for that model:
    https://support.hp.com/us-en/product/hp-pavilion-15-p100-notebook-pc-series/7234915/model/7547502
    Under Software, Drivers, and Firmware there is a BIOS update from December 2018 and I would suggest installing it. There are also Realtek drivers in the audio category; but, you may already have newer drivers installed.
    Question; did you ever connect them to an HDMI monitor or TV? If you did, HDMI also carries the audio and Windoze loves to switch the output device to use that. You can check by right-clicking on the speaker icon down by the clock, left-clicking Sounds, and then looking on the Playback tab. You can also change it there.
     
  9. OM2

    OM2 Thread Starter

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    Thanks for the reply.
    As you say, they have a more upto date BIOS upgrade. I'll install this anyway.
    Sound drivers - the ones I have have a more recent date.

    HDMI: yes. Been there done that. I can switch sound devices.
    My suspicious are that the problem is software related given that there are 2 identical laptops with the same problem occurring at the same time.
    Darn it!
     
  10. DavisMcCarn

    DavisMcCarn

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    Of late, M$ has pushed erroneous driver updates and they can be especially frustrating when they don't work. If this is the issue, on the driver tab in the device manager for the audio controller, there will be an option to Roll Back. (DEVMGMT.MSC)
     
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