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Sound has completely stopped working

Discussion in 'Hardware' started by samual94, Jun 3, 2018.

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  1. samual94

    samual94 Thread Starter

    Joined:
    Jun 3, 2018
    Messages:
    1
    Id recently purchased a new pc which was working fine, after a few weeks the sound had stopped working, whenever i hover over the little icon it say's "no speakers or headphones are plugged in" ive tried detecting the problem but each time it just fails, ive followed some guides online saying to uninstall the driver and reboot the computer but nothings changed, im not too tech savvy but wondering if anyone knows why it just stopped or what may be the problem, thanks.
     
    samual94, Jun 3, 2018
    #1
  2. crjdriver

    crjdriver Moderator

    Joined:
    Jan 2, 2001
    Messages:
    39,935
    The problem can be a few things;
    1 Sound card/chip has failed
    2 Conflict with another piece of hardware/software
    3 Sound is disabled in the bios

    The only way you are going to find the cause is by testing in a systematic manner.
    Have you contacted the seller? If you start messing with things on your own, you may invalidate your warranty.

    If you want to troubleshoot the problem, then the very first thing I would do would be to boot the system with a linux live usb. This will tell you very quickly if the problem is a windows/driver/software problem or if the hardware has failed. If the sound works under linux, you know the hardware works.
     
    crjdriver, Jun 3, 2018
    #2
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