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Sound keeps disappearing at each restart

Discussion in 'Hardware' started by kimmer13, Nov 25, 2008.

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  1. kimmer13

    kimmer13 Thread Starter

    Joined:
    Nov 28, 2001
    Messages:
    726
    We have one computer in the office that has recently started an odd behavior. The sound disappears when the computer is restarted. We have to manually delete the sound device from Device Manager and restart which then forces a reinstall and the sound works - until the next shut down or restart.

    Automatic Updates had been ON, we turned it OFF, the problem remains. This problem began shortly after a repair install of XP SP2 was done (after a failed install of SP3 which we had to remove). Other than SP3, all other critical updates have been done since the repair install.

    Anyone know how we can 'lock' this device in place?

    Here is the Sound section of the dxdiag report taken while the sound did not work:
    -------------
    Sound Devices
    -------------
    Description: SoundMAX Digital Audio
    Default Sound Playback: Yes
    Default Voice Playback: No
    Hardware ID: PCI\VEN_8086&DEV_24D5&SUBSYS_019D1028&REV_02
    Manufacturer ID:
    Product ID:
    Type: WDM
    Driver Name: smwdm.sys
    Driver Version: 5.12.0001.5246 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 1/27/2005 14:31:06, 260352 bytes
    Other Files:
    Driver Provider: Analog Devices
    HW Accel Level: Full
    Cap Flags: 0xF5F
    Min/Max Sample Rate: 100, 192000
    Static/Strm HW Mix Bufs: 33, 32
    Static/Strm HW 3D Bufs: 33, 32
    HW Memory: 0
    Voice Management: Yes
    EAX(tm) 2.0 Listen/Src: Yes, Yes
    I3DL2(tm) Listen/Src: Yes, Yes
    Sensaura(tm) ZoomFX(tm): Yes
    Registry: OK
    Sound Test Result: Not run


    Here is the same section after the device was removed & windows restarted, with the sound now working:

    -------------
    Sound Devices
    -------------
    Description: SoundMAX Digital Audio
    Default Sound Playback: Yes
    Default Voice Playback: Yes
    Hardware ID: PCI\VEN_8086&DEV_24D5&SUBSYS_019D1028&REV_02
    Manufacturer ID: 65535
    Product ID: 65535
    Type: WDM
    Driver Name: smwdm.sys
    Driver Version: 5.12.0001.5246 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 1/27/2005 14:31:06, 260352 bytes
    Other Files:
    Driver Provider: Analog Devices
    HW Accel Level: Full
    Cap Flags: 0xF5F
    Min/Max Sample Rate: 100, 192000
    Static/Strm HW Mix Bufs: 33, 32
    Static/Strm HW 3D Bufs: 33, 32
    HW Memory: 0
    Voice Management: Yes
    EAX(tm) 2.0 Listen/Src: Yes, Yes
    I3DL2(tm) Listen/Src: Yes, Yes
    Sensaura(tm) ZoomFX(tm): Yes
    Registry: OK
    Sound Test Result: Not run
     
  2. kimmer13

    kimmer13 Thread Starter

    Joined:
    Nov 28, 2001
    Messages:
    726
    Additonal differences found in the dxdiag relating to the sound:

    In Working sound report:

    Audio Capture Sources:
    SoundMAX Digital Audio,0x00200000,0,0,qcap.dll,6.05.2600.2180

    Midi Renderers:
    Default MidiOut Device,0x00800000,1,0,quartz.dll,6.05.2600.3367
    Microsoft GS Wavetable SW Synth,0x00200000,1,0,quartz.dll,6.05.2600.3367

    WDM Streaming Capture Devices:
    SoundMAX Digital Audio,0x00000000,0,0,,

    WDM Streaming Rendering Devices:
    SoundMAX Digital Audio,0x00000000,0,0,,

    WDM Streaming Mixer Devices:
    Microsoft Kernel Wave Audio Mixer,0x00000000,0,0,,

    BDA CP/CA Filters:
    Decrypt/Tag,0x00600000,1,0,encdec.dll,6.05.2600.2180
    Encrypt/Tag,0x00200000,0,0,encdec.dll,6.05.2600.2180
    XDS Codec,0x00200000,0,0,encdec.dll,6.05.2600.2180

    Audio Renderers:
    SoundMAX Digital Audio,0x00200000,1,0,quartz.dll,6.05.2600.3367
    Default DirectSound Device,0x00800000,1,0,quartz.dll,6.05.2600.3367
    Default WaveOut Device,0x00200000,1,0,quartz.dll,6.05.2600.3367
    DirectSound: SoundMAX Digital Audio,0x00200000,1,0,quartz.dll,6.05.2600.3367

    WDM Streaming System Devices:
    SoundMAX Digital Audio,0x00200000,11,2,,5.03.2600.2180

    SAME SECTION, But from non-working report (note entire Audio capture section missing):

    Midi Renderers:
    Default MidiOut Device,0x00800000,1,0,quartz.dll,6.05.2600.3367

    WDM Streaming Capture Devices:
    SoundMAX Digital Audio,0x00000000,0,0,,

    WDM Streaming Rendering Devices:
    SoundMAX Digital Audio,0x00000000,0,0,,

    WDM Streaming Mixer Devices:
    Microsoft Kernel Wave Audio Mixer,0x00000000,0,0,,

    BDA CP/CA Filters:
    Decrypt/Tag,0x00600000,1,0,encdec.dll,6.05.2600.2180
    Encrypt/Tag,0x00200000,0,0,encdec.dll,6.05.2600.2180
    XDS Codec,0x00200000,0,0,encdec.dll,6.05.2600.2180

    Audio Renderers:
    Default DirectSound Device,0x00800000,1,0,quartz.dll,6.05.2600.3367
    Default WaveOut Device,0x00200000,1,0,quartz.dll,6.05.2600.3367
    DirectSound: SoundMAX Digital Audio,0x00200000,1,0,quartz.dll,6.05.2600.3367

    WDM Streaming System Devices:
    SoundMAX Digital Audio,0x00200000,11,2,,5.03.2600.2180


    Any clue on why the device keeps removing itself on reboot?
     
  3. pvc_

    pvc_

    Joined:
    Feb 17, 2008
    Messages:
    484
    I'd due a system restore.
     
  4. kimmer13

    kimmer13 Thread Starter

    Joined:
    Nov 28, 2001
    Messages:
    726
    Done that, same result - works after restore, then on next restart sound is gone again.


    Any other ideas anyone?
     
  5. JCNelson202

    JCNelson202

    Joined:
    Dec 12, 2008
    Messages:
    1
    Funny, I'm having the same problem on a clients AOpen 1846 Notebook. AC 97 Audio works fine at first. Whenever you RESTART the machine, the sound driver remains intact just fine. If you do a SHUT DOWN, then power the computer back up, the audio driver is gone. SHUT DOWN the computer again and power it back up, it comes back. I'm not sure if this is the exact same problem you're having but its pretty close. Let me know if you've found a solution. I will do the same.

    They say Google can answer something like 90% of people's questions...apparently this one falls into that other 10%.
     
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