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Sound not working after BSoD

Discussion in 'Hardware' started by Twistytie, Apr 30, 2017.

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  1. Twistytie

    Twistytie Thread Starter

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    Apr 30, 2017
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    I got a new Lenovo Flex 4 2-in-1 laptop with Windows 10 a few days ago and it has worked great until today when I was watching a video and randomly everything froze. I tried opening task manager and pressing the power button and neither worked. After about a minute it showed the "sad face" screen and restarted. Now everything works fine except when I try to play audio, whether through speakers or headphones, it pops when starting and doesn't make any sound. When I listen through headphones, a distorted humming noise happens when I try to play sound. The noise only happens when I am using headphones and am trying to play sound. I updated the sound drivers but it didn't change anything. I use this computer to produce music so it would be very helpful if someone could fix this problem; otherwise I will have to return it. Thanks
     
    Last edited: Apr 30, 2017
  2. Oddba11

    Oddba11

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    Jim
    What is the audio chipset status in Device Manager?

    As it's new, I would exchange it. Humming is typically the sign of a hardware fault, not a software or driver issue.
     
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