Sound not working. At all.

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Dec 26, 2012
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Hello Phillycj,

Do you know what make/model your Motherboard is? Could you post it here please. :)
I would recommend going to the motherboards manufacturers website and downloading the latest Chipset and Audio drivers directly from their site. If you tried this already, ignore this.

Are you using an onboard soundcard or a PCI one?

Cheers,
Mitch.
 

Phillycj

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Dec 26, 2012
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I'm not sure. That's all the information I know, the computer itself is an Ei Sysems 106 with 4GB of RAM added as of yesterday, the same time the audio stopped working. The PC is new to me, it was my cousin's before.
 
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51,988
If the audio stopped at the same time the RAM was added, that might be a clue. Make sure that connections and cards are all as they should be. It is very easy to hit against something when the case is open.
 

Phillycj

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Dec 26, 2012
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I made sure of that, made sure that everything was plugged in properly afterwards and minimised contact withy her components.
 

Phillycj

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Dec 26, 2012
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I double checked to make sure it was not a wiring problem, everything looks secure.
 
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Hello Phil,

Something is screaming drivers to me but as I looked at the dxdiag, I can see there is no playback. There appears to be no sound card, which tells me it's on board sound. Could you tell me what audio drivers you were attempting to install?

Also, I noticed you have blank device property, do you still have the windows disc? Go back to sound and audio device and click on hardware and provide a screen shot of that as well if you don't mind. There's a lot of things it could be so let's start simple and narrow the options. Thanks.
 

Phillycj

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Dec 26, 2012
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I tried reinstalling the Realtek drivers for XP, buth the AC'97 and HD drivers, yet neither work.

I'm not sure if I still have that Windows disc, I'll look around for it.

Screenshot here: http://i.imgur.com/H61Zo.png
 
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Having the windows disc is really important in the next step because we need some hardware off of it allowing the sound to be installed for on board audio. It looks to me that this computer use to have a sound card and when the computer was given, the sound card was pulled which gives you the problem you are experiencing. If you can't find a disc, MOST computer shops will give you a copy of the hardware on them for around 10-15 dollars.

Also may be of assistance http://www.support.dell.com/
 

Phillycj

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Dec 26, 2012
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Still can't find that install disc... I have the Everest report, in case that helps at all.
 

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Did you use the above link to find your drivers? Or take the name of your mother board maker and look them up and get them drivers from there?
 

Phillycj

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Dec 26, 2012
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My Everest report says that my motherboard name and chipset are unknown. The Dell site isn't allowing me to put in my Service Tag that it gave me through their scanner.
 
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