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Sound not working

Discussion in 'Windows 7' started by Armiris, Feb 16, 2013.

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  1. Armiris

    Armiris Thread Starter

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    SysInfo:
    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
    Processor: AMD E-450 APU with Radeon(tm) HD Graphics, AMD64 Family 20 Model 2 Stepping 0
    Processor Count: 2
    RAM: 3692 Mb
    Graphics Card: AMD Radeon HD 6320 Graphics, 384 Mb
    Hard Drives: C: Total - 461838 MB, Free - 272858 MB;
    Motherboard: Dell Inc., 0RXDMJ
    Antivirus: avast! Antivirus, Updated and Enabled

    For some reason, there is no sound coming from my built-in speakers or headphones. My speakers were working fine last night, but they stopped working when I started it this morning. The sound settings show everything working fine, and all the sound services are running normally.

    Any ideas?
     
  2. captainron276

    captainron276

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  3. Armiris

    Armiris Thread Starter

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    I ran the disk check and it found no errors. When I restarted, a Device Notification window popped up, asking me "Which device did you plug in, Mic or Line In?". When I clicked Line In, the Dell Audio Control Panel by IDT popped up. The sound is still not working.
     
  4. captainron276

    captainron276

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  5. Armiris

    Armiris Thread Starter

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    I did the System Restore, and the sound is still not working. The Device Notification did not come up this time, nor did the Audio Control Panel.
     
  6. captainron276

    captainron276

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    Armiris, you should update your Computer Spec's, still showing old system. Also, what is showing in Device Manager/Sound?
     
  7. Armiris

    Armiris Thread Starter

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    In Device Manager/Sounds:

    AMD High Definition Audio Device
    IDT High Definition Audio CODEC
    ManyCam Virtual Microphone
    ManyCam Virtual Webcam
     
  8. captainron276

    captainron276

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    When you right click on those all is working OK? No yellow ? or ! showing?
     
  9. Armiris

    Armiris Thread Starter

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    They are all designated as "working properly".
     
  10. captainron276

    captainron276

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    Let me see if I can get one of the Tech's in here to help you out :)
     
  11. rainforest123

    rainforest123

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    Sadly, all that means is that a driver that Windows likes has been installed. This has been a feature since W95.

    control panel
    upper right, set view to "large icons"
    sound
    What do you have on the "playback" tab?

    Go to the "sounds" tab
    Left click, lower 3rd on an item that has a speaker to the left.
    Left click the "test" button, with speakers & headset / head phones.

    That's because your computer was instructed to go back in time, to a point when those items were not appearing.

    Have you uninstalled & re-installed the drivers?
    Check with support.dell.com for different drivers. On occasion, I have found the solution to use an older driver.

    Be sure to create a system restore point before uninstalling, upgrading or installing a new driver.
    :)

    RF123
     
  12. Armiris

    Armiris Thread Starter

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    On the playback tab:

    AMD HDMI Output (HDMI cable, not plugged in)
    Speakers/Headphones, designated as "working properly"
    Communications Headphones, designated as "working properly"

    When I use the Test button, no sound comes out of the speakers, or headphones when I plug headphones in. However, the green sound level meter moves as if the sound were playing.

    I reinstalled the sound drivers, and there is still no sound coming from the speakers or the headphones.
     
  13. captainron276

    captainron276

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    Is there a chance you could try another pair of speakers on this computer? Or, could you try your speakers/headset on another computer?
     
  14. Armiris

    Armiris Thread Starter

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    It's a laptop, it has built-in speakers, and I've been using headphones as well, and neither of them are producing sound. The headphones do work on other devices, just not this laptop.
     
  15. rainforest123

    rainforest123

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    Thanks for the updates.

    Has there been any physical damage, to include power surge, to the computer, recently?

    Please provide the model & model # Dell that you have.

    RF123
     
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