Sound not working!

troy021079

Thread Starter
Joined
Aug 11, 2015
Messages
15
Hi,

Having issues with my volume on my Asus laptop. I can't hear any sounds including while watching movies etc. The speaker symbol in the bottom right has a red "x" next to it, when I run the troubleshooter it comes back with everything ok and it won't allow me to do much when I go in to sound settings? Any help is appreciated.

Thanks.
 

troy021079

Thread Starter
Joined
Aug 11, 2015
Messages
15
Please run this on that laptop and paste the text it creates into your reply :- https://static.techguy.org/download/tsginfo.exe

In Device Manager is there a Audio device listed under 'Sound, video and game controllers' and/or under 'Audio inputs and outputs' ?
Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Home, 64 bit, Build 19042, Installed 20201218130922.000000+600
Processor: Intel(R) Core(TM) i5-10210U CPU @ 1.60GHz, Intel64 Family 6 Model 142 Stepping 12, CPU Count: 8
Total Physical RAM: 8 GB
Graphics Card: Intel(R) UHD Graphics, 1024 MB
Hard Drives: C: 237 GB (136 GB Free);
Motherboard: ASUSTeK COMPUTER INC. TP412FAC, ver 1.0, s/n L415NBLP0002NBMB
System: American Megatrends Inc., ver _ASUS_ - 1072009, s/n L4N0LP00B63115G
Antivirus: Bitdefender Antivirus, Enabled and Updated

Sound.PNG
 

managed

Allan
Moderator
Joined
May 24, 2003
Messages
15,495
Those sound devices are both BlueTooth, so they are not for the laptop's speakers.
I tried to find a sound driver for your laptop on the Asus support site but it's down for maintenance.
I will try again tomorrow.
 

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Members online

Top