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Sound not working!

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#1 ·
Hi,

Having issues with my volume on my Asus laptop. I can't hear any sounds including while watching movies etc. The speaker symbol in the bottom right has a red "x" next to it, when I run the troubleshooter it comes back with everything ok and it won't allow me to do much when I go in to sound settings? Any help is appreciated.

Thanks.
 
#3 ·
Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Home, 64 bit, Build 19042, Installed 20201218130922.000000+600
Processor: Intel(R) Core(TM) i5-10210U CPU @ 1.60GHz, Intel64 Family 6 Model 142 Stepping 12, CPU Count: 8
Total Physical RAM: 8 GB
Graphics Card: Intel(R) UHD Graphics, 1024 MB
Hard Drives: C: 237 GB (136 GB Free);
Motherboard: ASUSTeK COMPUTER INC. TP412FAC, ver 1.0, s/n L415NBLP0002NBMB
System: American Megatrends Inc., ver _ASUS_ - 1072009, s/n L4N0LP00B63115G
Antivirus: Bitdefender Antivirus, Enabled and Updated

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#4 ·
Those sound devices are both BlueTooth, so they are not for the laptop's speakers.
I tried to find a sound driver for your laptop on the Asus support site but it's down for maintenance.
I will try again tomorrow.
 
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