sound problem

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yolandamcp

Thread Starter
Joined
Jan 31, 2003
Messages
3
Thanks for reading this if you are!
My computer is a CTX that was purchased in 98, I know that I am way behind the times, but hey it still works, until now.

The only sound that I get is when my son plays his Tarzan game, the background music plays, but not any of the sound effects that used to go with the game. There are no sounds other than that. I have checked the control panel, system, sound video game controllers thing and it says that everything is working properly. No cd's play. my media player still plays though and there is a volume controll on my task bar.

The sound cards are an es1688 and es1938. I have triedthe windows help thing and that got me nowhere.

ANY suggestions would be appreciated. Nothing sadder than to watch your 4 year old play Green Eggs and Ham with no sound:(
 

eddie5659

Moderator
Malware Specialist
Joined
Mar 19, 2001
Messages
37,298
Hiya and welcome

Go to the speaker icon near your clock, and Rightclick and choose Open Volume Controls.

Options | Properties. Make sure all the boxes are ticked, OK.

Are any muted, or lowered? Also, make sure that the balences are all in the middle.

Also, lets see which version of DirectX you have.

Go to Run and type DXDIAG
In the first tab will be the version.

Regards

eddie
 

eddie5659

Moderator
Malware Specialist
Joined
Mar 19, 2001
Messages
37,298
Hiya

Got an email:

Thanks for your reply, I checked and all the boxes are checked nothing muted.
The Direct X version that I have is DirectX 8.0. I hope you don't mind the e-mail, I wasn't sure how to put another reply on my question :(

In that same place, ( where the dxdiag took me,) I clicked on the sound tab and then test direct sound, it came back with an error stating, "The request failed because Direct Sound Resources, such as the priority level, were already in use by another caller"

I don't know if that means anything to you but it sure means nothing to me. I apprecuate any suggestion that you may have from here..

THANK YOU!! THANK YOU!!

Yolanda
That's okay. To normally reply, just click the button that says Post Reply, that is at the top or bottom of the page. It looks like this one:

<IMG SRC="http://forums.techguy.org/attachment.php?postid=729074">


Now, lets see if you have the latest soundcard Drivers.

Go to Control Panel | System. Device Manager. Under Sound will be your card. Also, rightclick, choose properties, then Driver tab. What is it?

You may want to install DirectX 8 again, just to see if it was a corrupt file:

http://www.microsoft.com/windows/directx/downloads/default.asp

eddie
 

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yolandamcp

Thread Starter
Joined
Jan 31, 2003
Messages
3
eddie,
under device manager there were these two things:

ES1688 Audio Drive
ES1938 PCI Audio Drive

and then under the driver tab:

for the ES 1688 Audio Drive it said PROVIDER:Microsoft and the date was 5/11/98

for the ES 1938 PCI Audio Drive Provider was ESS and the date was 7/15/98

I will try reinstalling the direct x also..

till later....
Yolanda
 
Joined
Nov 26, 2002
Messages
153
You seem to have 2 sets of drivers for ESS and should need only one. A good idea would be to download the latest for your specific sound card, uninstall both, re-boot and then install the correct drivers perhaps in Safe Mode.
 

yolandamcp

Thread Starter
Joined
Jan 31, 2003
Messages
3
I tried to download the drivers for the ES1938 PCI Audio Drive , that is the right one right? It came up with an error before completing that says cannot continue, could not locate movieplayer.exe.....

I am lost again....

:(

Yolanda
 
Joined
Nov 26, 2002
Messages
153
With Audio related drivers (as with modem drivers), although you uninstall the drivers some important files do not get deleted.

Look in the C:\Windows\INF folder for files named ESSxxxx.inf and .pnf where the xxxx relates to your specific sound card and delete or better still move it to your Desktop.

Then try to install the newly downloaded drivers perhaps in Safe Mode. Delete the moved files only if the new drivers work otherwise you will have to move them back to their original location.

I cannot say which of the 2, ESS1688 or the 1938 is the correct one for your computer. Any documents that came with the computer may throw some light on the matter.
 
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