Sound stops working periodically on laptop. Windows issue?

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JakeW

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Joined
Feb 24, 2015
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Hi!

I have until Feb 28/tomorrow to return this laptop for my money back so I'd be so happy to have this sorted out quickly.

Today the sound started cutting out randomly:eek:Seems random to me at least. When it does this, I check the mixer and it registers no sound on the vertical adjuster. Simultaneously, when I try to play youtube videos they will start ( or start and restart) and then stop, showing an error message. Sometimes video works but no sound. For a minute I was told I had no internet connection. And then I leave it alone for a while, try again, and voila, the sound has returned. Ech! What could be causing this?

The laptop is an Asus Q550 LF and I really like it otherwise so I hope it gets it's act together. I am not downloading torrents/p2p etc and running plenty of security ( Malwarebytes, CC Cleaner, McAffee ). My internet is 9mbs shared with another laptop

Because there is such a time crunch on evaluating this machine I am asking as well in Software and Hardware. Hopefully that is ok with Tech Guy. Thanks so much anyone that might have suggestions!(y)(y)
 
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