soundcard disabled

[peat]

I have just installed an additional 128mb memory card.
When I powered up the memory was recognised but sound no longer works on my computer.
I ran the "add new hardware" from Control Panel" and got this message referring to the soundcard:

"The device is disabled (code 22)

You can't enable this device because it has been disabled by a windows driver"

Can anyone suggest a fix?
If I were to remove the new memory card the sound work again?

I use Windows 98
The soundcard is Creative Sound Blaster Audio PCI 128

Thanks

 

[ratchet]

Hopefully this will be as easy as it sounds.
http://support.microsoft.com/default.aspx?scid=kb;en-us;125174

 

[peat]

The error message was:

You cannot enable this device because it has been disabled by a Windows driver

 

[peat]

Sorry, I now realise that my previous was unclear. I followed the link suggested and the resultant message was:

You cannot enable this device because it has been disabled by a Windows driver

 

[ratchet]

The error you posted is covered, third probelm.

First check in device manager to see if the device disable option is checked. If not, it says to remove device, reboot and let windows detect it and reinsall driver.

 

[peat]

I removed the device and re-booted as suggested. Windows detected it and re-installed on start up but it is still disabled!

 

[ratchet]

Just double checking.
In Device Manager, Sound Card properties;

The Disable in this hardware profile is not checked?

Is there a conflict listed under Recsources?

Does your Mother Board have an onboard soundcard, is it disabled?

You might try running DirectX diagnostics,
Go to Start, Run and type dxdiag, click OK.

What operating system are you running?

 

[peat]

"Disable in hardware profile" is not checked
Resources - no conflict
I haven't a clue about mother board onboard sound card but I doubt it because when I bought this setup in the first place I did not include a soundcard as an option, this was added later by a "professional"
Direct X diagnostic says

Failure step 3

HRESULT=0x88780788 (No Driver)

 

[~Candy~]

That is strange....the ram installation shouldn't have done that....are you sure you didn't bump the sound card....be sure it's secure in its slot....although, I would think device manager wouldn't pick it up, with computers, you can never try too many things......

Another thing I would look at is a scanreg /restore from a c: prompt......just in case you did something that you don't remember prior to the ram installation.

 

[peat]

I should possibly have mentioned that between my first post and my last I downloaded a DirectX upgrade.

I am certain that I did nothing prior to installing the new memory card - anyway scanreg/restore from a crompt sounds like chinese to me.

It could well be possible that I nudged the sound card, I'm not particularly nimble-fingered.
Some other well-wisher suggested that I try swapping ram cards between slots and also trying the sound card in a different slot but I am loathe to do that in case my clumsiness causes worse problems than I currently have.

I am now tempted to remove the RAM card that I installed but am unshure whether or not this would restore the status quo

 

[ratchet]

I agree with Candy (WB), when you boot hold Ctrl key, choose command prompt only. At the C: prompt type sacnreg/restore,
you will be given a choice by date, choose a date prior to start of problem.

Won't hurt to try reseating sound card either.

 

[peat]

Tried the scanreg/restore business.
Windows said it had detected new hardware and was searching for drivers but the end result is the same, still no sound.

 

[spaceman_333]

peat,

When you go into Device Manager / Sound-Video-Gameport,
what is it showing you??

SM

 

[Triple6]

sounds to me like you have to install the correct drivers. you should have a cd with them or you may have to download them from the internet. Then remove all soundcard related devices in device manager while in safe mode. Then restart your computer. If the drivers have a setup program, close all the found new hardware windows as they appear and then run the setup, if there isn't a setup program then point windows in the right folder for the drivers.

 

[peat]

The soundcard heading has a red cross through it and under properties is the message

The device is disabled (code 22)

You can't enable this device because it has been disabled by a windows driver