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speakers not working when on internet

Discussion in 'Hardware' started by KavitaSBonasu, Feb 17, 2017.

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  1. KavitaSBonasu

    KavitaSBonasu Thread Starter

    Joined:
    Feb 17, 2017
    Messages:
    2
    Namaste,

    The operating system on my laptop is windows vista home basic. I am able to open all the audio & video files and am able to listen to the sound. However, whenever I am using datacard and accessing internet I am not able to listen to audio. Kindly help me.
     
  2. plodr

    plodr Liz

    Joined:
    Jun 27, 2014
    Messages:
    9,767
    What is a datacard?
    Are you accessing the internet using something cellular?

    What browser?

    Have you opened the sound mixer and made sure the volume is not muted or too low in the brow mixer.jpg ser?
     
  3. KavitaSBonasu

    KavitaSBonasu Thread Starter

    Joined:
    Feb 17, 2017
    Messages:
    2
    Yes it is cellular I guess. I am using BSNL 3G datacard.
    My browser is Google Chrome.
    No the volume is not muted. When I remove data card from laptop I am able to listen to all the audio and video files. But when I attach the datacard to the laptop for accessing internet, I am able to access the internet but my audio is becoming mute automatically and I am not able to listen to the audio of any files - those stored in my laptop and those I access in the internet.
    I have taken the laptop to hardware technicians who told that the speakers are just fine as they are working when I am not using datacard and could not detect where the problem exactly is.
     
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