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Spinning wheel after i press get help online on osx utilitie

Discussion in 'Apple Mac' started by Anhsirk, Jan 16, 2018.

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  1. Anhsirk

    Anhsirk Thread Starter

    Jan 16, 2018
    I erased my harddrive clean and now trying to reinstall my MBP to factory defult settings and having problem with signing in with my apple id as it doesnt recognise to download the software so i went back and clicked on get help online it opens a web page but when i go to apple website or any after few seconds the spinning wheel appears and doesnt let me close anything.
  2. brooklynboy


    Jul 10, 2005
    Assuming you are trying to download the OS? Your MAC is locked to a specific Apple ID. It will not let you download and reinstall the software until the person who is associated with the MAC logs in.
  3. Mark-Y


    Jan 17, 2018
    After reinstalling OSX, you Mac will slow down considerably until spotlight finishes indexing your hard drive. You can easily check if this is the case, or what else is hugging your resources to the point of spinning beach ball by taking a look at "Activity Monitor".
    hello457474 likes this.
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