Spool32 error message and Win98 locks up

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ffmedic4u

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Jan 6, 2006
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Recently, while attempting to correct printer problems (reloading drivers, etc.) with Compaq Presario 5000 and Win98SE, I encountered a Spool32 error message. Immediately when that error message appears, the computer seems to lock up and I cannot proceed. My mouse cursor moves with the mouse, but when I try to click on either of the two buttons in the error window, nothing happens. Also at that point, the usual "ctrl, alt, delete" method of rebooting will not work and I have to shut down with the power button. After a couple minutes, I push the power button to restart, the computer tries to boot up, but I get the same error message. My problem is that I cannot "get past" the error message to correct the problem.
I'm aware this is obviously related to printer installation issues/settings. I have some valuable information I don't want to delete/erase on my hard drive, so at this point, reformatting is the LAST option.
My computer also will utilize the WIN98 startup disk and I can pull up the "help" files on it, but I do not have access to a WIN98 CD to reload Windows.

Any help is greatly appreciated, in advance!
 

ffmedic4u

Thread Starter
Joined
Jan 6, 2006
Messages
2
Thanks for your reply. I have since been able to have a friend-geek (lol) repair it for me.
Have a good one!

Scott
 
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