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Spool32 error message and Win98 locks up

Discussion in 'All Other Software' started by ffmedic4u, Jan 6, 2006.

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  1. ffmedic4u

    ffmedic4u Thread Starter

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    Recently, while attempting to correct printer problems (reloading drivers, etc.) with Compaq Presario 5000 and Win98SE, I encountered a Spool32 error message. Immediately when that error message appears, the computer seems to lock up and I cannot proceed. My mouse cursor moves with the mouse, but when I try to click on either of the two buttons in the error window, nothing happens. Also at that point, the usual "ctrl, alt, delete" method of rebooting will not work and I have to shut down with the power button. After a couple minutes, I push the power button to restart, the computer tries to boot up, but I get the same error message. My problem is that I cannot "get past" the error message to correct the problem.
    I'm aware this is obviously related to printer installation issues/settings. I have some valuable information I don't want to delete/erase on my hard drive, so at this point, reformatting is the LAST option.
    My computer also will utilize the WIN98 startup disk and I can pull up the "help" files on it, but I do not have access to a WIN98 CD to reload Windows.

    Any help is greatly appreciated, in advance!
     
  2. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

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  3. ffmedic4u

    ffmedic4u Thread Starter

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    Thanks for your reply. I have since been able to have a friend-geek (lol) repair it for me.
    Have a good one!

    Scott
     
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