Hi, I downloaded a spy program to see what the kid has been up too. In fact, after purchasing it, it worked once. Now it seems to get hung up or doesn't respond when I try to run it. I have contacted the company, they keep telling me to download again, I go to the directory that they tell me too, but it still is not responding. I originally put it in my document file. Is this wrong? I am not a computer expert, but I follow instructions reaaaaaaal well. Can anyone tell me whether or not it is my error or the company's program that is a problem?