Download attached
fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into.
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.
Run FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.
Next,
Open Malwarebytes Anti-Malware, from the Dashboard please
Check for Updates by clicking the
Update Now... link
When the update completes select >
Settings >
Detection and
Protection > Enable
Scan for rootkit and Under
Non Malware Protection set both
PUP and
PUM to
Treat detections as malware.
Click on the
SCAN button and run a
Threat Scan with
Malwarebytes Anti-Malware by clicking the
Scan Now>> button.
When the scan is complete, if there have been detections, click
Apply Actions to allow MBAM to clean what was detected.
In most cases, a restart will be required.
Wait for the prompt to restart the computer to appear, then click on Yes.
When the scan is completed from the main GUI click on History > Application Logs. Find your
Scan log, the date when run will identify it. Checkmark "select" box > then hit the "view" button. The history log window will open. At the bottom of that window are two options, "Copy to clipboard" and "Export"
Select > "Copy to clipboard" that copies the full log to the windows clipboard, so at your reply you right click into the text field and select "Paste" the log is pasted (copied) to your reply.
Next,
Download
AdwCleaner by Xplode onto your Desktop.
- Double click on Adwcleaner.exe to run the tool.
- Click on Scan
- Once the scan is done, click on the Clean button. <<<--- Ensure this option is completed
- You will get a prompt asking to close all programs. Click OK.
- Click OK again to reboot your computer.
- A text file will open after the restart. Please post the content of that logfile in your reply.
- You can also find the logfile at C:\AdwCleaner[Sn].txt. Where n in the scan reference number
Next,
Please download
Junkware Removal Tool to your desktop.
- Shut down your protection software now to avoid potential conflicts. (re-enable when done)
- Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
- The tool will open and start scanning your system.
- Please be patient as this can take a while to complete depending on your system's specifications.
- On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
- Post the contents of JRT.txt into your next message.
Next,
Download Microsoft's " Malicious Software Removal Tool" and save
direct to the
desktop
Ensure to get the correct version for your system....
32 Bit version:
https://www.microsoft.com/downloads...E0-E72D-4F54-9AB3-75B8EB148356&displaylang=en
64 Bit version:
https://www.microsoft.com/downloads...DE-367F-495E-94E7-6349F4EFFC74&displaylang=en
Right click on the Tool, select Run as Administrator the tool will expand to the options Window
In the "Scan Type" window, select
Quick Scan
Perform a scan and Click Finish when the scan is done.
Retrieve the MSRT log as follows, and post it in your next reply:
1) Select the Windows key and R key together to open the "Run" function
2) Type or Copy/Paste the following command to the "Run Line" and Press Enter:
notepad c:\windows\debug\mrt.log
Let me see those logs, also give an update on any remaining issues or concerns...
Thank you,
Kevin...
