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SpySweeper opens multiple instances on user login

Discussion in 'All Other Software' started by ewiessner, Jul 23, 2006.

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  1. ewiessner

    ewiessner Thread Starter

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    Hello, recently I jumped on to my parent's PC when I was in town, and noticed that SpySweeper was open several times on the desktop.

    The windows were "sticky" - none of the UI worked on all but 1 of the instances, so I checked task manager, and there was an instance of SpysweeperUI.exe assigned out as running, but assigned to 3 different users. So if i'm logged in as "joe" then I'd see a process for SpysweeperUI.exe running under "joe" "bob" and "sue" in the task manager, yet can't shut down the instances assigned to the other users unless i log out and log in as them.

    They're running XP Home edition with 6 users set up, and are convinced that there's some hacker trying to mess with their spyware program...I know it's probably just an installation issue, but I've reinstalled it on an administrator account, upgraded to the latest release and they're reporting the same problem.

    I've contacted Webroot's support department but haven't heard back yet. Any ideas?
     
  2. cybertech

    cybertech Retired Moderator

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    Look in the Startup folder for each user and remove SpySweeper shortcut if found.

    Put one shortcut in the "All User" startup folder if you want it to run at startup.
     
  3. ewiessner

    ewiessner Thread Starter

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    Thanks, am at work right now, will look into it.
     
  4. cybertech

    cybertech Retired Moderator

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    OK, let me know what you find....
     
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