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Spyware and Norton problems

Discussion in 'Virus & Other Malware Removal' started by V-ash24, Sep 13, 2004.

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  1. V-ash24

    V-ash24 Thread Starter

    Joined:
    Sep 13, 2004
    Messages:
    19
    I've been having lots of trouble with spyware and I'm kind of new with computers.It seems like its been knocking out my Norton Antivirus and I have no clue what to do. I've been getting a red box that says that your antivirus isnt working and a box saying 'Norton antivirus has encountered an internal program error.' This has happened before and i had to pay some one to fix it. Also in my background when I have not put it up I got the google sign and my icons are all over the place. :confused:
     
  2. LDTate

    LDTate Malware Specialist

    Joined:
    Aug 13, 2004
    Messages:
    789
    Hello V-ash24. Welcome to the TSG :)

    This is what I suggest you do first.

    Make sure you have the up-to-date versions of Spybot, Ad-Aware SE 1.04 and HijackThis. All are free and available below.

    Download Spybot, install and update. Then download Ad-aware, install, and update.

    Spybot:
    Go to Start > Programs >Spybot > Search & Destroy and choose Spybot S&D

    Close ALL windows except Spybot S&D
    Click the button to "Search for Updates" and download and install the Updates.
    Next click the button "Check for Problems"
    When Spybot is complete, it will be showing "RED" (RED) entries "BLACK" entries and "GREEN" (GREEN) entries in the window
    Put a check mark beside the RED (RED) entries ONLY.
    Choose "Fix Selected Problems" and allow Spybot to fix the RED (RED) entries.

    Ad-Aware FULL SCAN:


    Install the program and launch it.

    First in the main window look in the bottom right corner and click on Check for updates now then click Connect and download the latest reference files.

    From main window :Click Start then under Select a scan Mode tick Perform full system scan.

    Next deselect Search for negligible risk entries.

    Now to scan just click the Next button.

    When the scan is finished mark everything for removal and get rid of it.(Right-click the window and choose select all from the drop down menu and click Next)

    Before restart, Empty Recycle Bin.

    Restart your computer.

    Download HijackThis from link in my signature. Save it to a permanent folder (I create a new folder in C:\ named HJT).
    Open HJT> Config> Misc Tools> Check for update online.
    Hit scan, then save log. Once it is saved it will open in notepad. Select all from the edit button, copy and paste the results here. Don't fix anything with it yet! Someone experienced with the logs will advise you.
     
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