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spyware and virus problem

Discussion in 'All Other Software' started by fgs, Feb 16, 2007.

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  1. fgs

    fgs Thread Starter

    Joined:
    Sep 24, 2005
    Messages:
    109
    :( I recently began getting this little popup on my laptop that says "Your computer is infected! Windows has detected spyware infection." It also says click here and Windows will download and install antispyware for you. It never seems to do that but the popup continues to come up every few minutes. I have Norton Antivirus, regprot, and HiJack This.
    Can you help me with this problem. This PC also has 4 virus infected files that Norton can't seem to clean and has quarantined. Please help.
     
  2. MFDnNC

    MFDnNC

    Joined:
    Sep 7, 2004
    Messages:
    49,014
    Click here to download HJTsetup.exe:

    http://www.thespykiller.co.uk/forum/index.php?action=tpmod;dl=item5
    Scroll down to the download section

    Save HJTsetup.exe to your desktop.

    Double click on the HJTsetup.exe icon on your desktop.
    By default it will install to C:\Program Files\Hijack This.
    Continue to click Next in the setup dialogue boxes until you get to the Select Addition Tasks dialogue.
    Put a check by Create a desktop icon then click Next again.
    Continue to follow the rest of the prompts from there.
    At the final dialogue box click Finish and it will launch Hijack This.
    Click on the Do a system scan and save a log file button. It will scan and then ask you to save the log.
    Click Save to save the log file and then the log will open in notepad.
    Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
    Come back here to this thread and Paste the log in your next reply.
    DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or even required.
     
  3. fgs

    fgs Thread Starter

    Joined:
    Sep 24, 2005
    Messages:
    109
    Logfile of HijackThis v1.99.1
    Scan saved at 9:51:01 PM, on 2/16/2007
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\System32\PackethSvc.exe
    C:\WINDOWS\System32\drivers\CDAC11BA.EXE
    C:\Program Files\NavNT\defwatch.exe
    C:\WINDOWS\System32\inetsrv\inetinfo.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
    C:\Program Files\Microsoft SQL Server\MSSQL$NetSDK\Binn\sqlservr.exe
    C:\Program Files\NavNT\rtvscan.exe
    C:\WINDOWS\System32\nvsvc32.exe
    C:\WINDOWS\System32\tcpsvcs.exe
    C:\WINDOWS\System32\MsgSys.EXE
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\System32\ctfmon.exe
    C:\WINDOWS\System32\dllhost.exe
    C:\WINDOWS\System32\inetsrv\DavCData.exe
    C:\WINDOWS\System32\svchost.exe
    C:\DOCUME~1\FJL\LOCALS~1\Temp\-983Zmla.exe
    C:\DOCUME~1\FJL\LOCALS~1\Temp\45tLdEa.exe
    C:\My Downloads\regprot\regprot.exe
    C:\My Downloads\regprot\regprot.exe
    C:\My Downloads\regprot\regprot.exe
    C:\WINDOWS\System32\ctfmon.exe
    C:\Program Files\HijackThis\HijackThis.exe
    C:\Program Files\Microsoft Office\Office10\WINWORD.EXE
    C:\WINDOWS\SYSTEM32\NOTEPAD.EXE

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =

    http://www.dellnet.com
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =

    http://www.cnnfn.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =

    http://www.dellnet.com
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =

    http://www.dellnet.com
    O2 - BHO: Adobe PDF Reader Link Helper -

    {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat

    7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program

    Files\Microsoft Money\System\mnyviewer.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} -

    C:\WINDOWS\System32\msdxm.ocx
    O3 - Toolbar: 1-Click Answers - {7754C418-F62E-44aa-B169-E719E718BCFD} -

    C:\PROGRA~1\1-CLIC~1\IEToolbar\AnswersToolbarU.dll
    O4 - HKLM\..\Run: [DadApp] C:\Program Files\DELL\AccessDirect\dadapp.exe
    O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program

    Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
    O4 - HKLM\..\Run: [MMTray] C:\Program Files\MusicMatch\MusicMatch

    Jukebox\mm_tray.exe
    O4 - HKLM\..\Run: [vptray] C:\Program Files\NavNT\vptray.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe"

    -atboottime
    O4 - HKLM\..\Run: [Lexmark X83 Button Monitor]

    C:\PROGRA~1\LEXMAR~1\ACMonitor_X83.exe
    O4 - HKLM\..\Run: [Lexmark X83 Button Manager]

    C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X83.exe
    O4 - HKLM\..\Run: [PrinTray]

    C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\printray.exe
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common

    Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [SNM] C:\Program Files\SpyNoMore\SNM.exe /startup
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
    O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft

    Money\System\Money Express.exe"
    O4 - HKCU\..\Run: [RealPlayer] "C:\Program

    Files\Real\RealPlayer\realplay.exe" /RunUPGToolCommandReBoot
    O4 - Global Startup: 1-Click Answers.lnk = C:\Program Files\1-Click

    Answers\answers.exe
    O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program

    Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
    O4 - Global Startup: America Online 6.0 Tray Icon.lnk = C:\Program

    Files\America Online 6.0\aoltray.exe
    O4 - Global Startup: Camio Viewer 2000.lnk = C:\Program Files\Sierra

    Imaging\Image Expert 2000\IXApplet.exe
    O4 - Global Startup: Instant Wireless Configuration Utility.lnk =

    C:\Program Files\Linksys\WPC11 Config Utility\WPC11Cfg.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft

    Office\Office10\OSA.EXE
    O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
    O4 - Global Startup: Service Manager.lnk = C:\Program Files\Microsoft SQL

    Server\80\Tools\Binn\sqlmangr.exe
    O8 - Extra context menu item: Answers... - file:C:\Program Files\1-Click

    Answers\Html\atiemenu.htm
    O8 - Extra context menu item: E&xport to Microsoft Excel -

    res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} -

    C:\Program Files\Java\jre1.5.0_05\bin\npjpi150_05.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console -

    {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program

    Files\Java\jre1.5.0_05\bin\npjpi150_05.dll
    O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} -

    C:\WINDOWS\web\related.htm
    O9 - Extra 'Tools' menuitem: Show &Related Links -

    {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} -

    C:\WINDOWS\System32\Shdocvw.dll
    O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} -

    C:\Program Files\Microsoft Money\System\mnyviewer.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} -

    C:\Program Files\Messenger\MSMSGS.EXE
    O9 - Extra 'Tools' menuitem: Messenger -

    {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program

    Files\Messenger\MSMSGS.EXE
    O16 - DPF: {01111C00-3E00-11D2-8470-0060089874ED} (Support.com ActionRunner

    Class) - http://support.charter.com/sdccommon/download/tgctlar.cab
    O16 - DPF: {01111E00-3E00-11D2-8470-0060089874ED} (Support.com SmartIssue)

    - http://support.charter.com/sdccommon/download/tgctlsi.cab
    O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com

    Configuration Class) -

    http://support.charter.com/sdccommon/download/tgctlcm.cab
    O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (sys Class) -

    http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
    O16 - DPF: {1842B0EE-B597-11D4-8997-00104BD12D94} (iCC Class) -

    http://www.pcpitstop.com/internet/pcpConnCheck.cab
    O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) -

    http://us.dl1.yimg.com/download.yahoo.com/dl/installs/yinst20040510.cab
    O16 - DPF: {3B0EA9E6-7003-4B38-B398-9B1B6DF439C5} -

    http://download1.answers.com/pub/AnswersSetup.cab
    O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} -

    http://a1540.g.akamai.net/7/1540/52/20021205/qtinstall.info.apple.com/borri

    s/us/win/QuickTimeInstaller.exe
    O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) -

    http://207.188.7.150/220b8b5588adfddf3e03/netzip/RdxIE601.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object)

    - https://fpdownload.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
    O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = cmcsg.com
    O17 - HKLM\Software\..\Telephony: DomainName = cmcsg.com
    O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = cmcsg.com
    O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} -

    C:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll
    O20 - Winlogon Notify: NavLogon - C:\WINDOWS\System32\NavLogon.dll
    O23 - Service: C-DillaCdaC11BA - Macrovision -

    C:\WINDOWS\System32\drivers\CDAC11BA.EXE
    O23 - Service: DefWatch - Symantec Corporation - C:\Program

    Files\NavNT\defwatch.exe
    O23 - Service: Norton AntiVirus Client (Norton AntiVirus Server) - Symantec

    Corporation - C:\Program Files\NavNT\rtvscan.exe
    O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation -

    C:\WINDOWS\System32\nvsvc32.exe
    O23 - Service: Virtual NIC Service (PackethSvc) - America Online, Inc. -

    C:\WINDOWS\System32\PackethSvc.exe
     
  4. fgs

    fgs Thread Starter

    Joined:
    Sep 24, 2005
    Messages:
    109
    bump
     
  5. MFDnNC

    MFDnNC

    Joined:
    Sep 7, 2004
    Messages:
    49,014
    Sorry I missed your reply somehow

    Please disable WordWrap in notepad before posting any new logs. Otherwise the logs are unreadable.
    (Notepad -> Format -> uncheck WordWrap)
    ====================
    Download Superantispyware (SAS)

    http://www.superantispyware.com/superantispywarefreevspro.html

    Install it and double-click the icon on your desktop to run it.
    · It will ask if you want to update the program definitions, click Yes.
    · Under Configuration and Preferences, click the Preferences button.
    · Click the Scanning Control tab.
    · Under Scanner Options make sure the following are checked:
    o Close browsers before scanning
    o Scan for tracking cookies
    o Terminate memory threats before quarantining.
    o Please leave the others unchecked.
    o Click the Close button to leave the control center screen.
    · On the main screen, under Scan for Harmful Software click Scan your computer.
    · On the left check C:\Fixed Drive.
    · On the right, under Complete Scan, choose Perform Complete Scan.
    · Click Next to start the scan. Please be patient while it scans your computer.
    · After the scan is complete a summary box will appear. Click OK.
    · Make sure everything in the white box has a check next to it, then click Next.
    · It will quarantine what it found and if it asks if you want to reboot, click Yes.
    · To retrieve the removal information for me please do the following:
    o After reboot, double-click the SUPERAntispyware icon on your desktop.
    o Click Preferences. Click the Statistics/Logs tab.
    o Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    o It will open in your default text editor (such as Notepad/Wordpad).
    o Please highlight everything in the notepad, then right-click and choose copy.
    · Click close and close again to exit the program.
    · Please paste that information here for me with a new HijackThis log.
     
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