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Solved Spyware I think

Discussion in 'Virus & Other Malware Removal' started by dano_61, Apr 21, 2019.

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  1. dano_61

    dano_61 Thread Starter

    Joined:
    May 4, 2004
    Messages:
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    Hello

    I have constant pop ups , i am running Windows 10 64 bit Dell Opiplex 790 , i am having constant popups i ran a SUPERAnti spyware still problem still exists .Any suggestions
    Thank you



    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 10 Pro, 64 bit
    Processor: Intel(R) Core(TM) i3-2120 CPU @ 3.30GHz, Intel64 Family 6 Model 42 Stepping 7
    Processor Count: 4
    RAM: 3977 Mb
    Graphics Card: Intel(R) HD Graphics, 1796 Mb
    Hard Drives: C: 232 GB (196 GB Free);
    Motherboard: Dell Inc., 0J3C2F
    Antivirus: Avast Antivirus, Enabled and Updated
     
  2. iMacg3

    iMacg3 Malware Specialist

    Joined:
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    Messages:
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    Welcome to the Tech Support Guy malware removal forum.
    I'm iMacg3 and will be helping you.

    Please keep the following information in mind before we begin:
    • Do not run any fixes or tools on your system unless I request that you do so.
    • Please read all instructions carefully, and complete them in the order listed.
    • If your computer seems to start working normally, please don't abandon the topic. Just because your computer doesn't seem to have a problem doesn't mean that it isn't infected.
    • If you have pirated or illegal software on your computer, uninstall it now before proceeding.
    • If you have questions about anything during the cleanup, please ask.

    --------------------

    Can you post a screenshot of the pop-ups?
     
  3. dano_61

    dano_61 Thread Starter

    Joined:
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    Thank you for responding Imacg3, i switched browser this morning fron Google Chrome to Opera and i have not had a pop up but as you said it does not mean i am clear of the malaware
    I do not have any pirated programs or content
     
  4. dano_61

    dano_61 Thread Starter

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    Here is a screen shot of one of the pop ups
     

    Attached Files:

  5. iMacg3

    iMacg3 Malware Specialist

    Joined:
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    Hi,

    Open Google Chrome. Click the Menu icon in the upper right corner of the window (three vertical dots).

    Click Settings from the drop-down menu. Scroll down all the way and click Advanced.

    Under "Privacy and Security" click "Content Settings."

    Click Notifications. If you see any notifications allowed from unfamiliar sites, click Block or Remove next to the site URL.

    Restart Chrome and let me know if the problem persists.

    ------------------------------

    Download Farbar Recovery Scan Tool and save it to your Desktop.

    Note: You need to run the version compatible with your system. If you are not sure which version applies to your system, download both of them and try to run them. Only one of them will run on your system, that will be the right version.
    • Right-click FRST/FRST64 and select Run as administrator. (Windows XP users double-click on the file).
    • If you receive a SmartScreen warning, click on More Info and Run Anyway.
    • When the tool opens, click Yes to the disclaimer.
    • Press the Scan button.
    • It will produce logs called FRST.txt and Addition.txt in the same directory the tool is run from.
    • Attach FRST.txt and Addition.txt to your next reply.
     
  6. dano_61

    dano_61 Thread Starter

    Joined:
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    Messages:
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    Hello

    I found a few suspicious entries , i removed them and opened a new Google window , it has only been five minutes but no pop ups, thank you so much
     
  7. dano_61

    dano_61 Thread Starter

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    Do you recommend any anti spyware software program ?
     
  8. dano_61

    dano_61 Thread Starter

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    I spoke too soon, the pop ups came back i deleted the them
     
  9. iMacg3

    iMacg3 Malware Specialist

    Joined:
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    Hi,

    Please run the FRST scan from my previous post and attach both reports to your reply.

    -------------------------------

    If you are using Windows 8.1 or 10, Windows Defender is sufficient antivirus protection.
    If you prefer a different antivirus program, there are many third party AV programs available. Some good AVs are BitDefender, Emsisoft, or ESET.
     
  10. dano_61

    dano_61 Thread Starter

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    Hello
    How do i attach Txt documents

    Thanks
     
  11. iMacg3

    iMacg3 Malware Specialist

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    Hi,

    Click Upload a File and select the files you want to upload. (FRST.txt and Addition.txt)
     
  12. dano_61

    dano_61 Thread Starter

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    Here it is
     

    Attached Files:

  13. iMacg3

    iMacg3 Malware Specialist

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    Hi,

    Any remaining issues with this computer?
     
  14. dano_61

    dano_61 Thread Starter

    Joined:
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    I am closing this thread, thank you so much iMacg, no issues in four days
     
  15. iMacg3

    iMacg3 Malware Specialist

    Joined:
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    Glad we could help.
     
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