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spyware problem

Discussion in 'Virus & Other Malware Removal' started by Kevinwang, Sep 9, 2004.

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  1. Kevinwang

    Kevinwang Thread Starter

    Joined:
    Sep 9, 2004
    Messages:
    8
    Hi all,

    I recently downloaded some bad spyware/adware and have not been able to get rid of all of it. I have ran norton, adware, and hijackthis. However, I have not fixed any of the problems with hijackthis because I do not want to screw things up worse. I think i downloaded these horrible programs by mistake when I agreed to a security agreement on some website, the pain endured is horrible! Can someone please help, Ive been working on this problem for hours and its seriously bothering me :-(





    Here is the recent log.
    Logfile of HijackThis v1.98.2
    Scan saved at 8:48:29 AM, on 9/7/2004
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\system32\rundll32.exe
    C:\WINDOWS\system32\LEXBCES.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\LEXPPS.EXE
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\System32\hkcmd.exe
    C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
    C:\Program Files\Dell\Media Experience\PCMService.exe
    C:\WINDOWS\system32\dla\tfswctrl.exe
    C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
    C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\Common Files\Dell\EUSW\Support.exe
    C:\Program Files\Dell AIO Printer A920\dlbkbmgr.exe
    C:\WINDOWS\System32\ctfmon.exe
    C:\PROGRA~1\MYDAIL~1\MYDAIL~1.EXE
    C:\Program Files\Dell AIO Printer A920\dlbkbmon.exe
    c:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe
    C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
    C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Binn\sqlservr.exe
    C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
    C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Documents and Settings\Andrew ...\Local Settings\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe
    c:\progra~1\intern~1\iexplore.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Messenger\msmsgs.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.esifbomvppncsyqxrl.us/ZFxkKsW4fIWxVkZ_BQVzaHdwcdXHAIibg5yUVCp4pRM.html
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell4me.com/myway
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.eqvxvyvrdbjl.com/ZFxkKsW4fIUepnJwVyUsdqBbU/fRorightTbpwm/4Xn_RUhCduFRShdl5DP9uFIh.html
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell4me.com/myway
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    R3 - Default URLSearchHook is missing
    O1 - Hosts: 69.20.16.183 auto.search.msn.com
    O1 - Hosts: 69.20.16.183 search.netscape.com
    O1 - Hosts: 69.20.16.183 ieautosearch
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: (no name) - {339BB23F-A864-48C0-A59F-29EA915965EC} - (no file)
    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
    O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
    O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
    O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
    O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
    O4 - HKLM\..\Run: [mmtask] c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
    O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [URLLSTCK.exe] C:\Program Files\Norton Internet Security\UrlLstCk.exe
    O4 - HKLM\..\Run: [DwlClient] c:\Program Files\Common Files\Dell\EUSW\Support.exe
    O4 - HKLM\..\Run: [Dell AIO Printer A920] "C:\Program Files\Dell AIO Printer A920\dlbkbmgr.exe"
    O4 - HKLM\..\Run: [seek corn] C:\PROGRA~1\REGSIN~1\settings army meet.exe
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
    O4 - HKCU\..\Run: [MyDailyHoroscope] C:\PROGRA~1\MYDAIL~1\MYDAIL~1.EXE
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O10 - Unknown file in Winsock LSP: c:\windows\system32\cdlsp.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system32\cdlsp.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system32\cdlsp.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system32\lspak.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system32\lspak.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system32\lspak.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system32\lspak.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system32\cdlsp.dll
    O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/activedata/SymAData.cab
    O16 - DPF: {DDFFA75A-E81D-4454-89FC-B9FD0631E726} - http://www.bundleware.com/activeX/DS3/DS3.cab
    O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsupp/activedata/ActiveData.cab



    Thank you for anyhelp!

    Regards,
    Kevin
     
  2. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    Do these things first:

    > place HijackThis in a permanent folder of its own. It is currently in a temporary one and you will lose the abilty to restore from backups if left there.

    > go to Add/Remove programs and look for references to either Coupon Deals or Virtumundo and remove them from there if found and reboot.

    > download the "lspfix" program from the site below, run it and move all instances of

    cdlsp.dll
    lspak.dll


    ... which may remain into the "remove" window. Check "I know what I am doing" and select "finish"

    http://www.cexx.org/lspfix.htm

    Then follow the rest of these instructions:


    [​IMG] Have these instructions printed or in a convenient Notepad (or Wordpad) file so you can view them in Safe Mode. Have "show hidden (or all) files" checked in Folder Options > View in case you have to search for any hidden files to delete. Also ensure you do NOT have "hide file extensions..." enabled in Folder Options > View

    Download and unzip to a convenient location the CoolWebShredder, CWShredder.exe available here: http://www.computercops.biz/downloads-cat-14.html

    Then:

    1 >> Restart in Safe Mode: http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001052409420406

    2 >> In Safe Mode run the CoolWebShredder and have it "fix" detected problems. Then run HijackThis and check and "fix" the following entries:

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.esifbomvppncsyqxrl.us/ZF...5yUVCp4pRM.html
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.eqvxvyvrdbjl.com/ZFxkKsW...dl5DP9uFIh.html
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    R3 - Default URLSearchHook is missing
    O1 - Hosts: 69.20.16.183 auto.search.msn.com
    O1 - Hosts: 69.20.16.183 search.netscape.com
    O1 - Hosts: 69.20.16.183 ieautosearch

    O4 - HKCU\..\Run: [MyDailyHoroscope] C:\PROGRA~1\MYDAIL~1\MYDAIL~1.EXE

    ^^ remove "MyDailyHoroscope" from Add/Remove programs ^^

    Additional cleanup instructions: Go to the Control Panel > Internet Options applet. Clear the Temporary Internet Cache, History and Offline Content. Go to the Programs tab and select "reset web settings", including your home page if it has been altered. You can reset that later to what you desire.

    Go to Start > Run, enter %temp% and then click Edit > Select All. Right click on the selected files and folders and delete them


    Reboot and install and run the latest version of Ad-aware, include the VX2 plugin:

    Ad-Aware Home Page


    http://download.lavasoft.de.edgesuite.net/public/plvx2cleaner.exe

    The VX2 plugin will be available in the "add-ons" window once installed and is run from there.


    Be sure it does a full drive scan. After having it remove all it targets, reboot and post a fresh HijackThis Scanlog.
     
  3. Kevinwang

    Kevinwang Thread Starter

    Joined:
    Sep 9, 2004
    Messages:
    8
    Thank you for the help I followed your instructions and things seem to be running better already. Here is a recent log. If you can advise me to fix any problems that are still current, I would appreciate it so much!

    Logfile of HijackThis v1.98.2
    Scan saved at 10:01:15 PM, on 9/9/2004
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\system32\LEXBCES.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\LEXPPS.EXE
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\System32\hkcmd.exe
    C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
    C:\Program Files\Dell\Media Experience\PCMService.exe
    C:\WINDOWS\system32\dla\tfswctrl.exe
    C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
    C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
    C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\Common Files\Dell\EUSW\Support.exe
    C:\Program Files\Dell AIO Printer A920\dlbkbmgr.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
    C:\Program Files\Dell AIO Printer A920\dlbkbmon.exe
    C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Binn\sqlservr.exe
    c:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe
    C:\WINDOWS\System32\ctfmon.exe
    c:\progra~1\intern~1\iexplore.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
    C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\WINDOWS\System32\wuauclt.exe
    C:\Documents and Settings\Andrew\Desktop\hijackthis\HijackThis.exe
    C:\Program Files\Messenger\msmsgs.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell4me.com/myway
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: (no name) - {339BB23F-A864-48C0-A59F-29EA915965EC} - (no file)
    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
    O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
    O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
    O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
    O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
    O4 - HKLM\..\Run: [mmtask] c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
    O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [URLLSTCK.exe] C:\Program Files\Norton Internet Security\UrlLstCk.exe
    O4 - HKLM\..\Run: [DwlClient] c:\Program Files\Common Files\Dell\EUSW\Support.exe
    O4 - HKLM\..\Run: [Dell AIO Printer A920] "C:\Program Files\Dell AIO Printer A920\dlbkbmgr.exe"
    O4 - HKLM\..\Run: [seek corn] C:\PROGRA~1\REGSIN~1\settings army meet.exe
    O4 - HKLM\..\Run: [Iso download save sect] C:\Documents and Settings\All Users\Application Data\dumb defy iso download\Slowuser.exe
    O4 - HKLM\..\Run: [VBundleOuterDL] C:\Program Files\VBouncer\BundleOuter.EXE
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/activedata/SymAData.cab
    O16 - DPF: {DDFFA75A-E81D-4454-89FC-B9FD0631E726} - http://www.bundleware.com/activeX/DS3/DS3.cab
    O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsupp/activedata/ActiveData.cab

    Thanks again
     
  4. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    While the scanlog is better, you have a couple of new items. One of which is definitely considered "malware"

    O4 - HKLM\..\Run: [VBundleOuterDL] C:\Program Files\VBouncer\BundleOuter.EXE
    http://www.pestpatrol.com/pestinfo/v/vbouncer.asp


    ^^ is there something in Add/Remove programs for this? Did you install it knowingly

    Also I have no idea what this is:

    O4 - HKLM\..\Run: [Iso download save sect] C:\Documents and Settings\All Users\Application Data\dumb defy iso download\Slowuser.exe

    >> you are going to get reinfected fast if you are not very careful about what you download.

    If you want to remove those items and there is nothing in Add/Remove programs for them, reboot in Safe Mode, delete the entries with HijackThis and delete the Vbouncer folder in Program files and the "dumb defy iso download" folder in Application data.

    You will also have to vouch for this:

    O4 - HKLM\..\Run: [seek corn] C:\PROGRA~1\REGSIN~1\settings army meet.exe

    I ignored it the first time because I thougt it was a games settings application, but I'm not sure sure now that I look further.
     
  5. Kevinwang

    Kevinwang Thread Starter

    Joined:
    Sep 9, 2004
    Messages:
    8
    Thank you for the useful advice. There are so many items I am not sure of right now. In my add/remove programs list I am not sure about: BMSE dbl, Broadcom management programs, DirectX9Hotfix-KB839643, RecommendedHotfix-421701D, SE assistant, SE help, Search assistant, Search Function, Sidebar search, Window searching, and then another 18 windows hotfix KB six digit entries. What should I remove? Also what is system32. I have a feeling my computer got screwed up by the recent microsoft security download that I got from the msft webpage.
    Here is my recent hijackthis scan log. Will I ever be able to fix my computer :-((
    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\Documents and Settings\Desktop\hijackthis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell4me.com/myway
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: (no name) - {339BB23F-A864-48C0-A59F-29EA915965EC} - (no file)
    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
    O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
    O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
    O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
    O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
    O4 - HKLM\..\Run: [mmtask] c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
    O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [URLLSTCK.exe] C:\Program Files\Norton Internet Security\UrlLstCk.exe
    O4 - HKLM\..\Run: [DwlClient] c:\Program Files\Common Files\Dell\EUSW\Support.exe
    O4 - HKLM\..\Run: [Dell AIO Printer A920] "C:\Program Files\Dell AIO Printer A920\dlbkbmgr.exe"
    O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
    O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/activedata/SymAData.cab
    O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsupp/activedata/ActiveData.cab
     
  6. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    The current scanlog looks clean, so it appears you are out of the woods there.

    As for what's in Add/Remove programs, virtually any entry with "search" in the name is a suspect add-on and could be removed. I don't know about "SE help" and "SE Assistant" but would certainly consider those suspect as well, especially if you don't know anything about it.

    The rest you mention are definitely legit installs.

    Some or all of them may already have been cleaned by Ad-aware or Spybot and you may get errors when you try to remove them. If you do, I will tell you how to eliminate them from Add/Remove programs if you want, by registry editing.
     
  7. Kevinwang

    Kevinwang Thread Starter

    Joined:
    Sep 9, 2004
    Messages:
    8
    After all that work I am still recieving some annoying popup ads and my internet explorer browser opens up to a search200 webpage with some funky address, which looks very suspicious. I think there may still be some spyware on my machine. I also read that SE Assistant and SE help is adware and should be removed. Still trying to get everything cleaned up, I appreciate your help.


    Regards,
    Kevin
     
  8. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    It sounds like you have been reinfected, post another Scanlog.
     
  9. Kevinwang

    Kevinwang Thread Starter

    Joined:
    Sep 9, 2004
    Messages:
    8
    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\system32\LEXBCES.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\LEXPPS.EXE
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\System32\hkcmd.exe
    C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
    C:\Program Files\Dell\Media Experience\PCMService.exe
    C:\WINDOWS\system32\dla\tfswctrl.exe
    C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
    C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\Common Files\Dell\EUSW\Support.exe
    C:\Program Files\Dell AIO Printer A920\dlbkbmgr.exe
    c:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe
    C:\Program Files\Dell AIO Printer A920\dlbkbmon.exe
    C:\WINDOWS\System32\ctfmon.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
    C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Binn\sqlservr.exe
    C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
    C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\wuauclt.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Documents and Settings\Desktop\hijackthis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.optonline.net/
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell4me.com/myway
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: (no name) - {339BB23F-A864-48C0-A59F-29EA915965EC} - (no file)
    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
    O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
    O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
    O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
    O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
    O4 - HKLM\..\Run: [mmtask] c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
    O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [URLLSTCK.exe] C:\Program Files\Norton Internet Security\UrlLstCk.exe
    O4 - HKLM\..\Run: [DwlClient] c:\Program Files\Common Files\Dell\EUSW\Support.exe
    O4 - HKLM\..\Run: [Dell AIO Printer A920] "C:\Program Files\Dell AIO Printer A920\dlbkbmgr.exe"
    O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/activedata/SymAData.cab
    O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsupp/activedata/ActiveData.cab
     
  10. Kevinwang

    Kevinwang Thread Starter

    Joined:
    Sep 9, 2004
    Messages:
    8
    I ran Nortan and found some adware.zestyfind
    I think this maybe the problem. hm...
     
  11. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    The VX2 Cleaner in Ad-aware should have got that if you ran it. Did you? It is in the "Add-ons" window if you installed it.

    However try downloading and running this:

    http://www.download.broadbandmedic.com/VX2Finder(126).exe

    Select "click to find abetterinternet". Then "make log".

    Copy/paste the log here. I will tell you what needs to be deleted.
     
  12. Kevinwang

    Kevinwang Thread Starter

    Joined:
    Sep 9, 2004
    Messages:
    8
    Here is the log. Hope that can help.
    Log for VX2.BetterInternet File Finder (msg126)

    Files Found---

    Additional Files---

    Keys Under Notify---
    crypt32chain
    cryptnet
    cscdll
    igfxcui
    ScCertProp
    Schedule
    sclgntfy
    SensLogn
    termsrv
    wlballoon


    Guardian Key--- is called:

    User Agent String---
    {0333E32C-D264-4F8A-B2BC-06E495D85061}
     
  13. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    Did you run the VX2 Plugin from Ad-aware? -- typically it just leaves this entry after a cleaning:


    Guardian Key--- is called:
    User Agent String---
    {0333E32C-D264-4F8A-B2BC-06E495D85061}

    You can run the VX2.betterinternet program again and just click the User Agent String$ tab to clean that.

    Are you still getting pop-ups?
     
  14. Kevinwang

    Kevinwang Thread Starter

    Joined:
    Sep 9, 2004
    Messages:
    8
    Hi followed all the instructions just getting a few popups when I initiatally open the internet explorer browser and the home page is always changed to search for... in the address bar says about:blank. Then spyware warnings popup also noticed it opens up on random pages and closes my darn webpage with that search garbage. Grrrr...I am starting to get mad...
     
  15. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
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