Spyware

[Captain Carlight]

Everytime I open up my spyware protection has found and blocked Zango Search Assistant 10.0.341.0 . I have tried all methods that I have to rid this spyware but I just can't do it. Can anybody help?

 

[golferbob]

why don't you post a hijack log.



http://majorgeeks.com/Trend_Micro_HijackThis_d5554.html

Save HJTInstall.exe to your desktop.
Doubleclick on the HJTInstall.exe icon on your desktop.
By default it will install to C:\Program Files\Trend Micro\HijackThis .
Click on Install.
It will create a HijackThis icon on the desktop.
Once installed, it will launch Hijackthis.
Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
Come back here to this thread and Paste the log in your next reply.
DO NOT have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.

 

[Zango Support]

In your post you have listed Zango as a spyware.
We would like to correct this listing.
Zango is a safe and secure program which will not harm users’ computer.

We are certainly aware of the ever-growing number of harmful applications that have surfaced on the Web.
Please be assured that Zango, unlike such applications, will always make the user’s privacy our top priority. Zango is a safe and secure program which installs itself only upon user's download and does nothing without the user's consent.

Following are some clarifications on the function of Zango's software:

1. Zango does not build personal profiles.
2. Zango does not gather any data you enter in online forms.
3. Zango does not access any sensitive information entered while surfing, such as account details, passwords, credit card information, products you purchase online, etc.
4. Zango’s installation does not install any third party applications. In addition, Zango can be installed only through a standard download process initiated by the user from Zango's websites and is easy to uninstall.

Unfortunately, it appears that some scanning applications have mistakenly included Zango on their lists. We are aware of this situation and our legal team is contacting these companies in order to be removed from their lists.

Zango is a user friendly program, and it is of paramount importance to us that our program will function properly and will be easily removed and installed.

To remove Zango from your computer, please do the following:

1. Close all open applications/programs/windows
2. Go to: 'Start' - 'Settings' - 'Control Panel' - 'Add\Remove Programs'
3. Click on 'Zango Browser and Wowpapers Tools'
4. Click 'Change/Remove' button
5. Check the components you wish to remove, click 'Next' and follow the on-screen instructions.
6. Restart your computer

Alternatively, you can use our uninstaller:
1. Click on the following link - http://installs.zango.com/downloads/Uninstaller/Uninstaller.exe
2. Click 'Run' and follow on-screen instructions
3. Restart your computer.

Zango support team can be easily contacted through our help site: http://catalog.zango.com/destination/corporate/supportform.aspx
or directly at: [email protected]