SSD not showing up

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dschlim

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Nov 11, 2018
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I bought a brand new laptop from HP a couple months ago. It came with a 1TB HDD and also a 128GB SSD. The laptop crashed early on, and I ended up sending it to HP to fix it. When I first got the laptop, Windows was installed on the SSD obviously for a faster boot-up. Now, I have my laptop back, and my Windows is installed on the HDD and my SSD is not showing up anywhere. I haven't taken apart the laptop because I don't want to violate the warranty, so I wouldn't even know if they took the thing out completely. Any tips or help would be greatly appreciated.
 
Joined
Mar 30, 2014
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I would get HP back on the phone immediately. They need to either fix their error, send a new, replacement laptop or refund your money.
 
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