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stand-by error message

Discussion in 'Windows XP' started by rosmari, Oct 1, 2003.

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  1. rosmari

    rosmari Thread Starter

    Joined:
    Sep 7, 1999
    Messages:
    487
    I have WindowsXP.

    When I'm done with my work, I like to put the computer on "stand-by" rather than turn it off altogether. However, I ALWAYS get the following message:

    The device driver for the ?Standard 101/102 Key or Microsoft Natural PS/2 Keyboard? device is preventing the machine from entering standby. Please close all applications and try again. If the problem persists, you may need to update the driver.

    Frankly, I have no idea what this means.

    Just clicking the OK at the end of the error message often works, but not always.

    What can I do?
     
  2. tnik

    tnik

    Joined:
    Aug 2, 2003
    Messages:
    735
    check for updated drivers.. but it is a microsoft product so it is probably added into service packs and such..

    if not, look at the keyboard properties or power managment properties in the control panel.. there might be a setting that is messing with the standby..
     
  3. rosmari

    rosmari Thread Starter

    Joined:
    Sep 7, 1999
    Messages:
    487
    I believe I have the latest MS service pack.
    I looked at the keyboard properties and could see nothing that I would relate to the error message; and I looked at the Power Options "Hibernate", and that, too, looked innocent.

    Any other ideas? Unfortunately Dell (which is my 3-month-old computer that is giving me the trouble) provides only 30 days of support...

    Thanks ..
     
  4. Triple6

    Triple6 Moderator

    Joined:
    Dec 26, 2002
    Messages:
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    First Name:
    Rob
    Try going into Control Panel -> System -> Hardware -> Device Manager and remove the Keyboard driver and reboot. Windows should redetect the keyboard and reinstall the drivers upon reboot.

    Also since its a DELL, go to the DELL site and see if there is any new Keyboard Software available for your DELL.
     
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