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Start menu programs disappeared

Discussion in 'Windows XP' started by canamup, Apr 26, 2011.

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  1. canamup

    canamup Thread Starter

    Joined:
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    I'm writing on behalf of my son's XP. Suddenly he noticed most of his programs are missing from the Start menu...Open Office and all other programs, utilities, accessories, system tools, etc. The only ones listed are AVG, Mozilla Firefox & itunes. The rest of the programs are still on the computer as they are listed under program files, in the control panel under add/remove programs and we were able to open an Open Office document. His desktop icons are all intact as well. He does not recall when this problem first occurred but I did a system restore but that didn't help. Can someone please tell us how to re-instate all the programs in the Start menu please? I read some of the other forums that deal with this problem and have tried some of the suggestions such as changing to Classic View, Run - regsvr32 /i shell32.dll but have had no luck. Thank you.

    Tech Support Guy System Info Utility version 1.0.0.1
    OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
    Processor: Intel(R) Pentium(R) 4 CPU 2.80GHz, x86 Family 15 Model 3 Stepping 4
    Processor Count: 1
    RAM: 509 Mb
    Graphics Card: Intel(R) 82865G Graphics Controller, 96 Mb
    Hard Drives: C: Total - 76285 MB, Free - 28748 MB;
    Motherboard: Dell Computer Corp., 0F4491, , ..CN4811147A01LA.
    Antivirus: AVG Anti-Virus Free Edition 2011, Updated: Yes, On-Demand Scanner: Enabled
     
  2. raybro

    raybro

    Joined:
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    Are you referring to the program shown on the left side directly above the Start button? If so, that is a list of shortcuts to the most frequently used programs. You can set the number of programs listed by right-clicking in a blank spot on the task bar and selecting Properties>Start Menu tab. Click Customize. Now you can clear the list (which may be the reason they are gone), and set the number of programs on the list. The simple act of opening any given program a few times will put a shortcut to that program on the list. Windows manages this function automatically.

    Raybro
     
  3. canamup

    canamup Thread Starter

    Joined:
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    Thank you for your reply. No, I'm referring to Start - All Programs - click on the green arrow which opens a window to the right of all the programs - from Adobe Reader to ZipCentral and everything in between including all the software that's been installed, all Windows programs, including accessories/system tools/, security software, skype, games, camera, printer software, etc. On my computer (vista) I have at least 60 items. How do we get these back on All Programs?
     
  4. raybro

    raybro

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    Well that's a whole other problem. The location path for those shortcuts is C:/Documants and settings/user name/Start menu/programs. In my configuration, most programs are in the All Users folder. If they are in a specific user name folder, they will not show unless that user is logged in. I configure my system with All Users dominant so the program shortcuts are shown no matter who logs in. This selection originates when a program is installed. The shortcuts can be moved between user name folders to customized the All Programs menu as you desire.

    I suggest you look in the various user folders and see if the program shortcuts still exist, but are not being displayed. If so, this may be associated with how your son logs in. Have there been any changes to user accounts recently?

    Raybro
     
  5. canamup

    canamup Thread Starter

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    It looks as though all the program shortcuts still exist in the All Users folder. No changes to user accounts recently. He is the only one that uses that computer (except for me as I'm the head hauncho troubleshooter in the family) and he doesn't log in. He, or anyone else for that matter simply turns on the computer and uses it.
     
  6. raybro

    raybro

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    If the shortcuts are in the All users folder, then, obviously, they should be present under Start>All Programs. Since they are not, that suggests the possibility of some sort of malware.

    Information wise, it would be a good idea to run a scan with HiJackThis(HJT). It's a free download. Install HJT to its default location, close all other windows (including your browser), launch HJT and click the "Do a system scan and save a logfile button". The file will save to Notepad. Copy the entire content of the file and paste (NOT as an attachment) it into the body of a reply to this thread.

    DO NOT FIX ANYTHING. Most of what HJT finds is necessary for your OS to function. A TSG authorized HJT analyst will review your log file and provide instructions. Be patient as there are only a few members authorized to perform HJT analysis.

    If you do not already have them, Download, install, update both Malwarebytes and SuperAntispyware. Both are free downloads.

    Do not run scans until you have been instructed to do so by the HJT analyst.

    Raybro
     
  7. canamup

    canamup Thread Starter

    Joined:
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    OK, thank you. I appreciate your advice. Since my last post, I decided to see what was going on with AVG & Spybot. AVG's latest scan on 4/18 did not show any problems and Spybot has been scanning for about 20 minutes. It is not quite half done and already has brought up a supposed problem - "Microsoft.Windows.ActiveDesktop - Kind: 1 entries - Security". When the scan is completed what should I do about this? Perhaps other problems will show up as well and AVG should scan again. (?) Nevertheless, I will do the HJT and post results when Spybot finishes.
    .
     
  8. raybro

    raybro

    Joined:
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    I suggest, when Spybot finishes, you leave the found anomaly until you post the HJT logfile and get instructions from the analyst. The title of the file detected by Spybot sounds relevant to the problem, but it would be better to get read from our guy.

    Raybro
     
  9. canamup

    canamup Thread Starter

    Joined:
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    Messages:
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    Thank you to whoever works on this.....

    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 2:27:13 PM, on 4/27/2011
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\PROGRA~1\AVG\AVG10\avgchsvx.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\LEXBCES.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\System32\hkcmd.exe
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\Program Files\Roxio\Drag-to-Disc\DrgToDsc.exe
    C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
    C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
    C:\Program Files\Common Files\Nikon\Monitor\NkMonitor.exe
    C:\Program Files\AVG\AVG10\avgtray.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Ares\Ares.exe
    C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    C:\Documents and Settings\Administrator\Local Settings\Application Data\Audiogalaxy\Audiogalaxy.exe
    C:\Program Files\AVG\AVG10\avgwdsvc.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\AVG\AVG10\Identity Protection\agent\bin\avgidsmonitor.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe
    C:\Program Files\AVG\AVG10\avgnsx.exe
    C:\Program Files\AVG\AVG10\avgemcx.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\PROGRA~1\AVG\AVG10\avgrsx.exe
    C:\Program Files\AVG\AVG10\avgcsrvx.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_clipbook.exe
    C:\Program Files\Mozilla Firefox\plugin-container.exe
    C:\WINDOWS\system32\msiexec.exe
    C:\Program Files\ARO 2011\ARO.exe
    C:\WINDOWS\System32\msiexec.exe
    C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://windowsupdate.microsoft.com/
    R3 - URLSearchHook: UrlSearchHook Class - {00000000-6E41-4FD3-8538-502F5495E5FC} - C:\Program Files\Ask.com\GenericAskToolbar.dll
    O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG10\avgssie.dll
    O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Ask Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
    O3 - Toolbar: Support.com Toolbar - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
    O4 - HKLM\..\Run: [RoxioDragToDisc] "C:\Program Files\Roxio\Drag-to-Disc\DrgToDsc.exe"
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
    O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
    O4 - HKLM\..\Run: [Nikon Transfer Monitor] C:\Program Files\Common Files\Nikon\Monitor\NkMonitor.exe
    O4 - HKLM\..\Run: [AVG_TRAY] C:\Program Files\AVG\AVG10\avgtray.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [MyCleanPC Registry Cleaner] C:\Program Files\CyberDefender\Registry Scanner\CDregclean.exe
    O4 - HKCU\..\Run: [ares] "C:\Program Files\Ares\Ares.exe" -h
    O4 - HKCU\..\Run: [Audiogalaxy] "C:\Documents and Settings\Administrator\Local Settings\Application Data\Audiogalaxy\Audiogalaxy.exe" /startup
    O4 - HKCU\..\Run: [AROReminder] C:\Program Files\ARO 2011\ARO.exe -rem
    O4 - Startup: OpenOffice.org 2.4.lnk = C:\Program Files\OpenOffice.org 2.4\program\quickstart.exe
    O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    O9 - Extra button: Show or hide HP Smart Web Printing - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
    O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1250535127531
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1250535533906
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
    O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG10\avgpp.dll
    O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\System32\browseui.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\System32\browseui.dll
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    O23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe
    O23 - Service: AVG WatchDog (avgwd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG10\avgwdsvc.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: iPod Service - Unknown owner - C:\Program Files\iPod\bin\iPodService.exe (file missing)
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
    O23 - Service: Roxio UPnP Renderer 9 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 9\RoxioUPnPRenderer9.exe
    O23 - Service: Roxio Upnp Server 9 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 9\RoxioUpnpService9.exe
    O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
    O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe

    --
    End of file - 9324 bytes
     
  10. raybro

    raybro

    Joined:
    Apr 26, 2003
    Messages:
    5,836
    I've sent a PM to flavallee requesting review of your HJT logfile.

    Raybro
     
  11. canamup

    canamup Thread Starter

    Joined:
    Aug 27, 2005
    Messages:
    69
    Thank you.
     
  12. raybro

    raybro

    Joined:
    Apr 26, 2003
    Messages:
    5,836
    You are most welcome. :) Everyone is here to help however they can.

    Raybro :D
     
  13. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,239
    First Name:
    Frank
    The problem may be because of the use of MyCleanPC Registry Cleaner and whatever other registry cleaner/booster/optimizer/tuneup type programs may be in that computer.

    Even though their creators may try to convince you otherwise, these programs do little-to-nothing to improve speed or performance. What they can do is damage the Windows operating system and some of your programs.

    I suspect that's the problem with the Start menu.

    ---------------------------------------------

    Ares and whatever other file-sharing programs may be in that computer is being used, so there's a decent chance it's infected.

    Have you already downloaded and installed Malwarebytes Anti-Malware and SUPERAntiSpyware, per post #6?

    ----------------------------------------------
     
  14. canamup

    canamup Thread Starter

    Joined:
    Aug 27, 2005
    Messages:
    69
    Am downloading and installing MW & SAS right now. Will report on scan results etc. later.
     
  15. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,239
    First Name:
    Frank
    Here are complete instructions for their use and for submitting the scan logs here.

    ------------------------------------------------------------------

    Start Malwarebytes Anti-Malware.

    Click "Updates(tab) - Check for Updates".

    When the definition files have updated, click "OK".

    Click "Scanner(tab) - Perform quick scan - Scan".

    If infections are found during the scan, the number of infections will be highlighted in red.

    When the scan is finished, click "Show Results".

    Make sure that everything is selected, then click "Remove Selected".

    If you're prompted to restart to finish the removal process, click "Yes".

    Start Malwarebytes Anti-Malware again.

    Click "Logs"(tab).

    Highlight the scan log entry, then click "Open".

    When the scan log appears in Notepad, copy-and-paste it here.

    Start SUPERAntiSpyware.

    Click "Check for Updates".

    When the definition files have updated, click "Close".

    Click "Scan your Computer - Perform Quick Scan - Next".

    If infections or problems are found during the scan, a list will appear.

    When the scan is finished and the scan summary window appears, click "OK".

    Make sure that everything in the list is selected, then click "Next".

    If you're prompted to restart to finish the removal process, click "Yes".

    Start SUPERAntiSpyware again.

    Click "Preferences - Statistics/Logs"(tab).

    Highlight the scan log entry, then click "View Log".

    When the scan log appears in Notepad, copy-and-paste it here.

    ------------------------------------------------------------------
     
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