Start Menu Vista Glitch

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lisdee

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Jan 23, 2013
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5
Lost connection between "Start" menu items and the items themselves.:eek:
My OS is Vista.
Eg: If I go "Start" > Documents> to a particular document - nothing happens, the document does not open
Eg: If I go "Start" > Programmes > Games > Free Cell - nothing happens, the programme does not open
Eg: If I go "Start" > Control Panel > Network Internet > Internet Options - nothing happens

It seems to have happened for no reason.
The link between Desktop icons and their progammes is still operative but the link between Start menu items and their objects is lost.

How might I restore whatever the linkage is which is lost? :confused:

TSG Sysinfo is

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft® Windows Vista™ Home Premium, Service Pack 2, 32 bit
Processor: Intel(R) Core(TM)2 Duo CPU T5750 @ 2.00GHz, x64 Family 6 Model 15 Stepping 13
Processor Count: 2
RAM: 2037 Mb
Graphics Card: Mobile Intel(R) 965 Express Chipset Family, 448 Mb
Hard Drives: C: Total - 57076 MB, Free - 8942 MB; E: Total - 55894 MB, Free - 50996 MB;
Motherboard: Intel Corp., Base Board Product Name
Antivirus: AVG Anti-Virus 2012, Updated and Enabled

The laptop is a Toshiba

:) Many thanks for your help. (And captainiron276 for your TSG assurance)
 
Joined
Sep 11, 2010
Messages
3,992
Believe me, the TSG System info is absolutely OK to download, please do so and post the results.

To help us help you,please use the TSG System Info tool to let Tech's know the specs of your computer: http://static.techguy.org/download/SysInfo.exe Copy and paste the results here in your thread. You can use the TSG Info to fill in your computer information in your user profile as well.

Also, if its a brand name system like an Acer,Dell or HP, please post the exact model of the system.


Please run the Check disk to check for errors. With the problem your having you might not be able to accomplish this.

http://windows.microsoft.com/en-US/windows-vista/Check-your-hard-disk-for-errors
 

lisdee

Thread Starter
Joined
Jan 23, 2013
Messages
5
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft® Windows Vista™ Home Premium, Service Pack 2, 32 bit
Processor: Intel(R) Core(TM)2 Duo CPU T5750 @ 2.00GHz, x64 Family 6 Model 15 Stepping 13
Processor Count: 2
RAM: 2037 Mb
Graphics Card: Mobile Intel(R) 965 Express Chipset Family, 448 Mb
Hard Drives: C: Total - 57076 MB, Free - 8942 MB; E: Total - 55894 MB, Free - 50996 MB;
Motherboard: Intel Corp., Base Board Product Name
Antivirus: AVG Anti-Virus 2012, Updated and Enabled

The laptop is a Toshiba
 

lisdee

Thread Starter
Joined
Jan 23, 2013
Messages
5
I did 3 things: None of which worked, and I am running out of time as I need to access documents

1) http://windows.microsoft.com/en-US/w...isk-for-errors When I clicked that link the "Page unobtainable" msg came up.
2) I did try the "Contact us" route, but Microsoft is closed in the UK over weekends.
3) On Vista one has "My Computer" appear as a desk-top icon, and not under the Start menu as in previous Windows. I followed that, but as the "Tools" page is not shown on Vista, I was soon lost and ploughing around hopelessly.
 
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Sep 11, 2010
Messages
3,992
Click on the link in my first post, it is working. Or, here is the info from that link.

Check your hard disk for errors
You can help solve some computer problems and improve the performance of your computer by making sure that your hard disk has no errors.

Open Computer by clicking the Start button , and then clicking Computer.

Right-click the hard disk drive that you want to check, and then click Properties.

Click the Tools tab, and then, under Error-checking, click Check Now. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

To automatically repair problems with files and folders that the scan detects, select Automatically fix file system errors. Otherwise, the disk check will simply report problems but not fix them.

To perform a thorough disk check, select Scan for and attempt recovery of bad sectors. This scan attempts to find and repair physical errors on the hard disk itself, and it can take much longer to complete.

To check for both file errors and physical errors, select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors.

Click Start.

Depending upon the size of your hard disk, this may take several minutes. For best results, don't use your computer for any other tasks while it's checking for errors.
 

lisdee

Thread Starter
Joined
Jan 23, 2013
Messages
5
I've done 2 things:
1) I went to Computer>C Drive>rt click> Properties>Tools>Error Checking>Check Now>tick Automatically Fix File System Errors>Start >and then a window opens saying "Windows Cant check the disk while its in use" and asks "Do you wan t to check for hard disc errors the next time you start your computer?" so I clicked "Schedule disc check" and then tried to re-boot.

BUT because Reboot works off the "Start" button it isnt working. So I pulled the plug, then restarted. The problem remains.

2) I went to Computer>C Drive>rt click> Disc check - I ran that all the way through, and it found no errors in the file systems.

I'm not very computer literate, and I'm getting desperate, so thank you for taking the time and trouble to keep trying
Regards, Lis
 
Joined
Sep 11, 2010
Messages
3,992
Lis,

Thanks for the update. Hopefully one of the Tech's will have further instruction for you in this matter.
 
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