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start up and shut down problems (and everything in between)

Discussion in 'Earlier Versions of Windows' started by ian80, Feb 14, 2003.

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  1. ian80

    ian80 Thread Starter

    Joined:
    Jul 26, 2002
    Messages:
    292
    Hi guys,

    My computer has not been right (laggy, crashing, etc.) for the last few monthes. I've just been letting it get progressively worse and worse, but I've decided to try to get it back in order.
    Mainly, I think I probably have some viruses, but I cannot scan for them becasue Norton will not install. Norton was acting up, so I tried to re-install. Something went wrong and it froze up, I had to uninstall it completely. I have not been able to reinstall it since. When I try to install, it tells me that certain components are still present and that I should uninstall Norton, BUT I ALREADY HAVE! Here's a clue- When I start up my computer I get a meassage saying:

    Cannot find device that may be needed to run Windows or
    a Windows application.

    System.ini refers to this device, but it no longer exists

    Progr~1\symmantec\symevnt.386

    It then repeats this message again for the file:

    Progr~1\Norton~1\NAVAP.VXD

    Any ideas as to what is going on?

    Also, totally unrelated, when I try to shut down (after hitting Ctrl, Alt, Del and making sure ONLY Systray and explorer are running) I get a message asking me to end task "2077071910" or some other combo of numbers. What is this?

    Thanks,
    Ian

    PS- just thought of this. After starting openning internet explorer, if I Ctrl+Alt+Del, ther is a program present called Msgsrv32 with is always "not responing". What is this about?
     
  2. randyrayd

    randyrayd

    Joined:
    Feb 4, 2003
    Messages:
    236
    You have to remove Norton manually to get it all. The program is Rnav.exe, but some of them are specific such as Rnav2003.exe. Do a search to find one for your program which was not stated. Even if you upgrade I would suggest doing this for your old NAV.

    Your error message could be a number of things...Windows 32-bit message server loads and unloads drivers, runs explorer, the startup and shutdown sounds......but it your case I think it's pertaining to your attempted reinstall of NAV and improperly overwritten files. You know, the ones that weren't completely removed with install/uninstall.

    Use the Rnav tool and reinstall NAV.

    I have no idea about the numbers, but from the first part of your post, it sounds like your beast needs a good defragging and scandisk.

    Hope this helps,
    Randall
     
  3. ian80

    ian80 Thread Starter

    Joined:
    Jul 26, 2002
    Messages:
    292
    The problem is that I have absolutely no Norton applications, they were all deleted. But, at the same time, I can't install the program, it tells me its already there, but it isn't. So, I can't run the Rnav tool.
     
  4. randyrayd

    randyrayd

    Joined:
    Feb 4, 2003
    Messages:
    236
    It's not included in any utilities or applications. I think they are being a little sly, sneaky, dishonest.... Go to www.symantec and do a search for rnav.exe and run it. You didn't say what version of nav you have or I would have given you the link. rnav2000.exe, rnav2002.exe....whatever. I don't really know if just rnav will work on your version. Again, for others, you should use this removal tool even when upgrading to a more recent version.

    Randall
     
  5. ian80

    ian80 Thread Starter

    Joined:
    Jul 26, 2002
    Messages:
    292
    Thanks a lot Randy! It worked! I love this place.
     
  6. randyrayd

    randyrayd

    Joined:
    Feb 4, 2003
    Messages:
    236
    Wonderful! Glad to have helped. Now defrag and scandisk on a regular basis to keep your 'puter from crawling.

    Randall
     
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