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Start up, blue screen, crash, restart, blue screen...

Discussion in 'Windows Vista' started by Bassam, Sep 20, 2008.

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  1. Bassam

    Bassam Thread Starter

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    Specs:
    Intel® Centrino® processor technology
    • Intel® Core™ 2 Duo processor T5450
    • 1.67 GHz , Level 2 cache 2 MB
    • Intel® PRO/Wireless 3945ABG Network Connection
    Genuine Windows Vista® Home Premium 32-bit

    Every time I start up, when it reaches the desktop, I get a blue screen, and it has writing in white, and I can't read it because as soon as it appears, it restarts the computer, and it happens again

    I shut down the computer, restarted it, took out the battery, let is cool, and still no diffrence

    Could it be a virus? I don't think so, because when I open it in Safe Mode, I run SpyBot Search and Destroy, and it can't find any problem

    This is my first post here, so please tell me If I'm missing anything

    Thank you
     
  2. konradpc

    konradpc

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    To find out what's the error message in blue screen you need to disable automatic restart when windows crashes.
    Here is instruction how to do that:
    http://pcsupport.about.com/od/windowsvista/ht/arestartvista.htm

    Next time computer crases you need to write down error numbers and all the technical data about the blue screen. Post it here or google it.
     
  3. Bassam

    Bassam Thread Starter

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    Alright, everything was ""Windows has shut down to prevent damage" and stuff, and this is the only technical thing I can find:

    Technical information:

    *** STOP: 0x0000008E (0xC0000005, 0x87DC4F77, 0xADDD74A4, 0x00000000)

    Will it help?
     
  4. konradpc

    konradpc

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    BSOD 0x0000008E is difficult to diagnose.
    As far as I know there are three possible reasons:
    - virus
    - incompatible software drivers for sound card or graphics adapter
    - faulty or overheating graphics adapter/chip

    Suggestions:
    If you have access to second computer try to scan the hard disk with some decent antivirus software + anti spyware.
    Go to safe mode and UNINSTALL recently updated/installed drivers or software. Uninstall graphics adapter drivers. If that fail and If you have another graphics card - try replacing it.

    Regards
    Konrad
     
  5. Bassam

    Bassam Thread Starter

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    Already tried scanning it
    As for the accessing another computer, and scanning the hard drive, I have no idea on how to do that
     
  6. konradpc

    konradpc

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    Spybot is anti spyware software, even if it can detect some viruses.
    Try other possibilities - uninstall drivers etc...
     
  7. Bassam

    Bassam Thread Starter

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    Yes, I'm not that good at computers, how do I uninstall drivers?
     
  8. konradpc

    konradpc

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    You need to go to Settings/Control Panel, then Programs And Features. Look for something called:
    AMD ATI Software Drivers
    NVIdia Drivers
    Intel Graphics Adapter drivers

    Just uninstall it (click REMOVE)

    You will be able to easily reinstall it later, when you hopefully resolve the blue screen problem.

    p.s. could you tell what is your full computer specification?
    such as: graphics card, computer manufacturer, model, motherboard, sound card

    Good luck
     
  9. Bassam

    Bassam Thread Starter

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  10. konradpc

    konradpc

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    Look for NVIDIA Graphics Adapter Drivers or something similar.

    Have you installed any new software on your computer? There was anything strange going on before? The blue screen just appear suddenly without any clear symptom or reason?
     
  11. Bassam

    Bassam Thread Starter

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    Hmmm
    I downloaded an NVIDIA driver... After that the Blue screen started
     
  12. konradpc

    konradpc

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  13. Bassam

    Bassam Thread Starter

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    Uninstalled it..still blue screen
     
  14. konradpc

    konradpc

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    If you can't think of anything else you have recently installed on your laptop then there is no way to help you remotely using this forum.

    Other suggestions:
    If you are lucky you should have original recovery DVD disc with windows vista. Then you could try some of the vista's repair tools. You do not have to reformat the whole hard disk. Just insert the cd and wait till welcome screen. It will ask you what you want to do - choose repair current installation.

    Here is info step by step how to repair Vista without formatting drive:
    http://www.vistax64.com/tutorials/88236-repair-install-vista.html

    I still suggest you (as the last effort) to scan computer for viruses. Try SuperAntispyware and Malwarebytes Antispyware:
    http://www.superantispyware.com
    http://www.malwarebytes.org/mbam.php

    If all that fail probably you will need to backup your files and reformat the hard disk or visit your local PC service shop.

    GL
     
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