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Start up blue screen with arrow, can't boot safe mode

Discussion in 'Windows 7' started by lml, Feb 23, 2013.

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  1. lml

    lml Thread Starter

    Joined:
    Feb 23, 2013
    Messages:
    1
    Problem: when restarting a Compaq Presario CQ61-411WM, the first thing you see after red Compaq logo screen is:
    Windows Error Recovery:
    and options of

    Launch startup repair (recommended)
    Start Windows normally

    After choosing either option, here is what happens:
    Starting Windows
    Windows is loading files
    the blue windows logo background screen begins to load with arrow and active circle,
    another window tries to pop up then goes away (about 1/2 the size of the screen),
    then the screen stays on the windows logo background screen with the cursor arrow actively moving when moving the mouse.

    We have tried multiple forums on fix options, using either options of F8 to try to enter into safe mode, or resolve, or restart as last safe (or similar verbiage) results the same.
     
  2. huggie54

    huggie54

    Joined:
    Feb 17, 2008
    Messages:
    2,637
    hi,if you have windows 7 install disc or you created a repair disc then set BIOS to boot from the DVD rom drive,pop in your disc exit BIOS saving settings.when the pc starts watch for the "press any key to boot from dvd" loading files will appear on screen.select language/keyboard settings on next screen,on the following screen click on the "repair your computer" line which will take you to the System recovery options,DO NOT CLICK ON INSTALL NOW. next screen System rcovery options will search your hard drive and insllation,next select the windows 7 installation to perform the startup repair on and click on next.on this screen click on the Startup Repair line.
    The Startup Repair tool will now search for problems with files that are important to the proper functioning of Windows 7.

    If Startup Repair finds a problem with an important operating system file, the tool may suggest a solution of some kind that you have to confirm or may solve the problem automatically.

    Whatever happens, follow the prompts as necessary and accept any changes suggested by Startup Repair.

    Important Note:

    If you want the Startup Repair to work properly, you must remove any flash drives or other USB storage devices, like external hard drives, from your computer before running the tool. Due to the way some computers report the storage space on USB connected drives, the Windows 7 Startup Repair may incorrectly report that it found no problems when in fact there may actually be an issue.
     
  3. dai

    dai

    Joined:
    Mar 6, 2003
    Messages:
    11,198
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