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Start up Problem - Hp Pavilion Power 15 laptop

Discussion in 'Hardware' started by unrolo, Sep 26, 2019.

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  1. unrolo

    unrolo Thread Starter

    Joined:
    Sep 26, 2019
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    Hi all,
    So I've had this laptop for the past 3 years and within the first months i encountered a problem on startup. It's running windows 10, has a 1050 graphics, i7-7700hq, 16gb ram 1tb hd and 250ssd (windows 10). I've reinstalled windows several times, contacted HP and tried what they told me. It's not a massive problem so i haven't taken it to repair or anything and the warranty is over now. The problem is, on the occasional startup, everything will be slow (laggy), the sound is affected, the startup itself is super slow too, the cursor "hops" about, sometimes the usb slots dont work on that session. All of this fixes after i manage to restart it, but sometimes ill restart it and it will happen again maybe this time the usb slots don't work either so i have to force shutdown. Sometimes i have to restart it several times until i get a "normal session" and it all works perfectly. So ye its a problem that only affects from startup, it won't happen if the session is already started, except if it goes on hibernation or sleep, in this case sometimes it does happen and i have to restart etc...
    Hope someone can help out, thank you ;)
     
  2. SeanLaurence

    SeanLaurence

    Joined:
    Sep 6, 2019
    Messages:
    493
    First Name:
    Sean
    This kind of thing is hard to diagnose. I would look at the Hard drive a a possible culprit. Try using crystaldiskinfo to see if it reveals a failing hard drive.
    https://crystalmark.info/en/software/crystaldiskinfo/
    You did not mention what HP told you to do. Do you still have an open case # on the issue?
    It could also be a problem with the power supply. A system like yours can draw a fair bit of energy, and if it is not getting it, strange things can happen.
    Since you have re-installed windows, It does not sound like a software issue. You might look into whether there are any BIOS updates.
    Please post more info on your system on your next reply.
     
  3. unrolo

    unrolo Thread Starter

    Joined:
    Sep 26, 2019
    Messages:
    2
    Thanks for your reply Sean. Their suggestions were a couple of driver updates and also a bios update, its hard to know when its fixed because it doesn't happen all the time it doesn't necessarily happen everyday but it can happen several times in a day. So every time i updated what they told me i had to wait for something to happen to come back to them and tell them it wasn't fixed. I haven't contacted them since, it's been over half a year.
    Here's more info about my laptop and also pictures from crystaldisk:

    View attachment 271995


    SSD:

    ssd.png


    HDD:

    HDD.png
     
  4. SeanLaurence

    SeanLaurence

    Joined:
    Sep 6, 2019
    Messages:
    493
    First Name:
    Sean
    Since it sounds like you opened the case with HP while you were still under warranty, you should be able to go back to them to continue to work on the issue.
    Both drives do look fine, I am concerned that 54 degrees C is quite hot. You might want to ask HP what the normal temperature for that drive should be. It could be something as simple as a heat-sink not properly installed on the NVME drive.
     
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