Startup and Shutdown each taking around 30 minutes

[cyberpac9]

I have a restore point but it's old (2 years - somehow protection was turned off). If I select that restore point, what will be removed/lost? My personal stuff should remain (pics, documents, etc) correct? Does it remove everything that was installed/updated since that restore point? So, for example, Chrome has been updated a bunch, obviously. Will it revert back to Chrome from 2 years ago? Same with anti-virus, office updates, etc?

My computer is having an issue where start up and shut down take about 30 minutes each. I'm not sure what is causing it or how to fix it. That's why I am looking at the restore.

 

[Cookiegal]

Yes, it shouldn't touch documents and pictures but it's not recommended to do a restore that far back. All programs installed since then will be removed as well as all updates to the ones that were installed before that date. It can easily break those programs, especially an anti-virus program.

It's best to troubleshoot the issue.

 

[Cookiegal]

Either way, you should be sure you have your documents and pictures, music, emails etc. backed up to external media, preferably an external hard drive.

 

[cyberpac9]

Thanks @Cookiegal, that's what I was thinking. My C drive is windows and programs only. Everything else is on other drives. Now I just have to figure out how to troubleshoot what's causing the slowness.

 

[Couriant]

I would suspect that the hard drive is the cause. Do you know what hard drive it is and how old it is?

 

[cyberpac9]

It's a Samsung ssd about 6 years old, guessing.

 

[Couriant]

It's a Samsung ssd about 6 years old, guessing.

Depending on how the computer has been used (like left on 24/7), more than likely the drive is showing it's age. If you haven't done a clean install for quite some time, it could be that there are a lot of left over things that is slowing the boot process or/and the shut down process.

If you check Device Manager, you should be able to get the basic information on it and then find a suitable hard drive diagnostic tool to test the drive.

 

[Cookiegal]

I think we should move this to the Hardware forum and change the title to reflect the problem. Would you like me to go ahead and do that?

 

[flavallee]

cyberpac9:

I checked a few of your previous threads, and I can't find any information about your computer.
Having that information would help greatly in trying to diagnose the slowness issue.

If it's still able to load its Windows operating system and has a working internet connection, please do the following in it:
Download and save the tsginfo.exe file.
After it's been downloaded and saved, double-click it to run it.
Information about your computer will appear.
Return here to your thread, then copy-and-paste the ENTIRE text here.

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[cyberpac9]

If you believe it's hardware and not win7 I'm ok with it.

 

[cyberpac9]

@flavallee i can do that. It's a custom build. I can answer anything about the pieces but it's not off the shelf.

 

[flavallee]

It doesn't matter if it's a factory-brand one or a self-built one.
If you're able to do it, please submit the log that I requested.

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[cyberpac9]

It doesn't matter if it's a factory-brand one or a self-built one.
If you're able to do it, please submit the log that I requested.

--------------------------------------------------

Sorry, I meant you haven't seen specifics of the computer because it's a custom build. I will try to get the log shortly and report back.

 

[flavallee]

I've got some things to do at home, so I'm going to shut down.
If I don't check back later in the evening, I'll check back in the morning.

 

[cyberpac9]

@flavallee here ya go:

Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit, Build 7601, Installed 20110909055742.000000-240
Processor: Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz, Intel64 Family 6 Model 42 Stepping 7, CPU Count: 8
Total Physical RAM: 16 GB
Graphics Card: NVIDIA GeForce GTX 460, 1024 MB
Hard Drives: C: 223 GB (97 GB Free); M: 215 GB (171 GB Free); O: 59 GB (59 GB Free); P: 999 GB (355 GB Free); S: 431 GB (34 GB Free); Z: 215 GB (136 GB Free);
Motherboard: Gigabyte Technology Co., Ltd. Z68A-D3H-B3, ver x.x
System: Award Software International, Inc., ver GBT - 42302e31
Antivirus: Avast Antivirus, Enabled and Updated

What I found interesting while looking things up, somehow I didn't install windows on my SSD (SSD is listed as O above). I don't know *how* that happened. Sigh.