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Startup Fails to Load Correctly

Discussion in 'Windows XP' started by CaptainHooah, Jun 28, 2004.

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  1. CaptainHooah

    CaptainHooah Thread Starter

    Joined:
    Jun 3, 2004
    Messages:
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    Client's computer will freeze on startup, background will be visible but with no icons or mouse cursor. I had asked her if she had any sort of Antivirus software that loads during startup. She said she had Command Antivirus installed. We tried rebooting the machine, but with the same results. I am assuming this is a problem with a startup scan of the antivirus software, but am not sure.

    I am not quite sure if this is the problem, assistance would be greatly appreciated. She is running on XP currently. I am unable to capture a HJT log or specific specs list for her computer. Any help would be appreciated.
     
  2. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    It's difficult to troubleshoot such a problem remotely; your best bet would be to try a System Restore. This can be done from Safe Mode (http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001052409420406), if you can load that (then run msconfig > "launch system restore" -- you could also try "clean boot" troubleshooting, but this takes a lot of time and effort.

    Safe Mode is available from the f8 boot menu. If Safe Mode fails to load you may try Safe Mode With Command prompt and use these directions to launch System Restore:

    http://support.microsoft.com/default.aspx?scid=kb;en-us;304449

    http://support.microsoft.com/default.aspx?scid=kb;EN-US;310353

    Also if the Task Manager can be opened when this happens (ctrl-alt-del), the System Restore utility can be launched by selecting File > New task and entering:

    %systemroot%\system32\restore\rstrui.exe
     
  3. CaptainHooah

    CaptainHooah Thread Starter

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    Jun 3, 2004
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    Cool deal, thanks rollin :rolleyes:
     
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