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Startup problem with Explorer

Discussion in 'Earlier Versions of Windows' started by Barrym, Jan 25, 2002.

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  1. Barrym

    Barrym Thread Starter

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    I bought a Pentium 166 PC for my sister who has never had a computer before, and I've been setting it up so everything works for her. It has 32 MB RAM and had Win98 installed when I got it. It had IE 4.0 so today I downloaded IE 5.5 and installed it. Everything was going fine until I went behind to plug in some speakers, and I nudged the power cable, which caused it to lose power. When I started it again, it stalled on a blank desktop screen with a generic error message:

    Explorer
    This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.

    Details:

    EXPLORER caused an invalid page fault in module EXPLORER.EXE at 015f:0041f31
    Registers:
    EAX=00000000 CS=015f EIP=0041f31 EFLGS=00010246
    EBX=00000001 SS=0167 ESP=0080ff1c EPB=0080ff24
    ECX=c1816380 DS=0167 ESI=00000000 FS=1cef
    EDX=0080ff2c ES=0167 EDI=00000000 GS=0000
    Bytes at CS:EIP:
    86 08 50 ff 11 8b 45 08 50 8b 08 ff 51 08 8b 45
    Stack dump:
    00401ee0 0080ff2c 0080ff64 00405cac 00000000
    00000000 00000000 00000001 00404436 0059fc30
    00000008 00000000 00000000 00000000 0000ffff
    7ff31bbe

    I tried starting it in safe mode but I got the same error message straight after the usual message saying that it was in safe mode so I could fix the startup problem etc.
    I don't know what edition of Win98 it has installed, and I don't have the disc, although I do have a Win98 SE disc that is installed on my own PC. I would be reluctant to use my disc to reinstall Windows if it meant that I lost everything on that PC. It has Office 97 installed, which I don't want to lose, and I don't have the discs for that either. I could get in touch with the person who sold me the PC and he might know what edition of Win98 it has installed, but I doubt that he has the disc.
     
  2. brianF

    brianF

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  3. Barrym

    Barrym Thread Starter

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    Thanks for the reference, Brian.
    I followed the instructions in the article and keyed in the following command at the safe mode command prompt: "ren c:\explorer.exe explorer.old" and pressed Enter. The response was "File not found - c:\explorer.exe", so I guess my problem is not caused by the circumstance addressed by the article, i.e. "This behavior can occur if the Microsoft Windows 95 version of the Explorer.exe file is located in the root folder of drive C".
    I'll search the knowledge base using combinations of keywords and see if I can find something that helps (I should have done that first).
     
  4. TonyKlein

    TonyKlein Malware Specialist

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  5. Barrym

    Barrym Thread Starter

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    Thanks for the article references, Tony. I was quite hopeful when I read the first one, because it accurately described my symptoms, i.e. the error message and the first line of the Details (apart from the memory address), and also the blank screen after I click Close, and the similar behaviour in safe mode. I followed the instructions, which took me into Program Manager and then the Add/Remove Programs Properties dialog box. However, "Microsoft Internet Explorer 5 and Internet Tools" was not listed on the Install/Uninstall tab, so I could not repair or restore Internet Explorer. There were only four programs listed: Microsoft Office '97 Professional, Audiogalaxy Satellite, Onflow Player, and WinZip (I uninstalled Audiogalaxy Satellite and Onflow Player, leaving just Office '97 and WinZip).
    The other article deals with an invalid registry entry. I followed the instructions to rename the system.dat file, but when I restarted the system, it returned to a command prompt with a warning message that Windows had detected a registry/configuration error, and that I should choose Command Prompt only (which it had already done for me), and run SCANREG. After running SCANREG I was back at square one with the same error.
    There are still one or two links in the articles that I haven't followed yet, but I'll have to leave for now. I've been up all night on this and I'll have to grab some sleep and come back to it later.
    Thanks again for your help; I haven't solved the problem, but I am learning about system utilities I haven't used before.
     
  6. TonyKlein

    TonyKlein Malware Specialist

    Joined:
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    Hi Barry,

    Try this:

    Copy the bold, go to Start/run, and paste it in.
    Click OK:

    rundll32 setupwbv.dll,IE5Maintenance "C:\Program Files \Internet Explorer\Setup\SETUP.EXE" /g "C:\WINDOWS\IE Uninstall Log.Txt"

    Do you now get this?

    [​IMG]
     
  7. Rollin' Rog

    Rollin' Rog

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  8. Barrym

    Barrym Thread Starter

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    Hi Tony,
    I can't get to Start > Run to paste in the command. When I click Close on the error message box, I get left with a blank screen.
     
  9. Barrym

    Barrym Thread Starter

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    Jan 17, 2002
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    Hi Rollin' Dog,
    I've been trying to get hold of the guy who sold me this PC, but he's not at home at the moment. I think it's probably wise to make sure I have the same version of Windows on my OEM disc as what is on the PC before I start extracting files from the disc.
    I'll just have to be patient. Thanks for your help.
     
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