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Startup problem with Toshiba Satellite C655

Discussion in 'Windows 7' started by 1922NE9th, Jan 17, 2012.

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  1. 1922NE9th

    1922NE9th Thread Starter

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    I'm asking this question from an alternate computer, thus no utility log. My Toshiba Satellite C655 laptop runs on Windows 7. Today it will not complete the boot-up process. I get to the Windows welcome screen and just as it appears to be going to the sign-on, the screen goes black with a white cursor. From this point, I can get nowhere. I can open in safe mode, but am unable to run any diagnostic from there. Help anyone?
     
  2. 1922NE9th

    1922NE9th Thread Starter

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    I was able to get to the command prompt screen and used sfc scannow and the result was "Windows Resource Protection did not find any integrity violations."
     
  3. 1922NE9th

    1922NE9th Thread Starter

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    I tried to restart using last known good configuration and the same thing happened as before. After the welcome screen instead of the sign on screen it just goes black.
     
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