Still can not load NAV'04

[michele2701]

Thanks to the fine help I received on line, I am no longer getting the ActiveX error. My next conquest is the installation of NAV '04. I removed NAV'01 and went to the registery to make sure there were no NAV stuff. When I put in the '04 disk, the install window comes up. When you click on install, you still get the timepiece for a millisecond and the disk stops running. Any ideas?

 

[southernlady]

Which operating system are you using? That will help me answer your question. Liz

 

[michele2701]

I am using windows 2000 professional service pack 4

 

[southernlady]

Okay, I'm a little unfamiliar with Windows 2000 so I may be telling you how to get to this the wrong way. But if I do, I'm sure someone will correct me.

Go to Start>My Computer> Then right click on the CD-R/W drive with the CD that has Norton on it. One of the options should be AutoPlay. Left Click it. That should make it run. Liz

 

[TOGG]

If southernlady's advice doesn't fix your problem, have a look through this Symantec article;http://service1.symantec.com/SUPPOR...=2004 for Windows 2000/Me/98/XP&osv=&osv_lvl= and the linked article in it about what to do before an installation.

OOOps! I think I've got the link backwards so check them both. Note that one tells you to uninstall previous versions, but the CD will actually do it as well.http://service1.symantec.com/SUPPOR...ver=2004 for windows 2000/me/98&osv=&osv_lvl=

 

[michele2701]

thank you for your help!!!! I hope this works

 

[michele2701]

Thank you for the advice. When we uninstalled NAV '01, it was quite a job to do through the registry and find all the fragments of NAV.

Thank you so much!!!!!!

 

[TOGG]

Well I hope that one of the articles fixes your problem but, if not, there are some special tools you can get from Symantec to clean your system of all traces of earlier products, because Symantec programs are extremely sensitive to bits of their own coding that are left behind after uninstalls.

I understand that the tools may not work fully with newer versions, but there are detailed manual uninstall instructions available for NAV 2004;http://service1.symantec.com/SUPPOR...=2004 for Windows 2000/Me/98/XP&osv=&osv_lvl=

PS. Checking back, I see that you never got a completed install of 2004, so you shouldn't need the manual uninstall details. However, if the 2004 CD still won't install, you may need the Symantec Rnav tool (or even SymClean) to get rid of any leftovers.