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still printer probs

Discussion in 'Windows XP' started by amethyst_ros, Jan 8, 2003.

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  1. amethyst_ros

    amethyst_ros Thread Starter

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    OK........... maybe I wasn't so clear las time around so here goes again. The problem is with a network printer. The user is on a dell computer running xp pro and the printer is connected to a computer running windows 98SE. Usually the only time he can print (through either excel or word) is if he reboots the computer otherwise an error message appears that the printer cannot be found. Program not responding, loses connection - printer offline etc. I have gone to the network places and reconnected the printer on more than one occassion this is only a temp solution as it does not stay fixed. Any thoughts on this??? Dont know if its a windows prob or office
     
  2. sabledog

    sabledog Guest

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    what is the brand and model of your printer..
     
  3. amethyst_ros

    amethyst_ros Thread Starter

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    thanks for the reply. I'm using an HP Laserjet4
     
  4. sabledog

    sabledog Guest

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    here are some things to try....
    first make sure the computer that the printer is attached is turn on booted up first...

    make sure you have the latest driver installed for the printer..
    you may want to install xp drivers for the printer on the xp machine... at www.hp.com

    like i said just a few suggestions...

    another solution.. i needed to network my lexmark z81, but the printer does not support networking... so i ended up getting a printer switch to do the job.. works great... my computers are only about 10 feet apart... so that was easy to do...cabling was no problem...

    hope one of the suggestions work... let me know if you get it working... i will keep looking for solutions for you
    have a good one
    sd
     
  5. amethyst_ros

    amethyst_ros Thread Starter

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    ok will try the suggestions when I get to work Monday. by the way the other computer was on. I think maybe the xp drivers as you suggested. will let you know how things work

    Rhonda
     
  6. sabledog

    sabledog Guest

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  7. amethyst_ros

    amethyst_ros Thread Starter

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    sable dog - thanks for all your suggestions and the links. I tried the download for the xpdrivers but the networking part still did not work - think I slipped up somewhere there. But... I hooked up an old switchbox we had hidden away and voila!! printing like mad & everybody's happy.

    again much thanks.

    be blessed

    rhonda (delay was inevitable due to work)
     
  8. sabledog

    sabledog Guest

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    glad you found a resolution... hope i was of some help
    have a good week..
    sd
     
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